Summary
Overview
Work History
Education
Skills
Websites
Certification
Deans List 2023, 2024
Languages
Timeline
Generic
Brindie Dunham

Brindie Dunham

Vineyard,UT

Summary

A dynamic and results-driven business analyst and office manager with extensive experience in law office management, data analysis, and cross-functional team collaboration. Currently pursuing an MBA at Utah Valley University, with a strong foundation in business management, problem-solving, and process optimization. Eager to apply analytical skills, operational expertise, and leadership capabilities to contribute to business growth and efficiency.

Professional, experienced B2B sales professional with strong track record in driving business growth and fostering client relationships. Highly skilled in strategic account management, negotiation, and market analysis. Focus on team collaboration and delivering consistent results. Adaptable and reliable, capable of meeting changing business needs with effective communication and problem-solving skills.

Experienced with client relationship management, ensuring high levels of customer satisfaction and retention. Utilizes strategic planning and problem-solving to address client needs and enhance business outcomes. Track record of achieving sales targets and strengthening business partnerships.

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

23
23
years of professional experience
1
1
Certification

Work History

General Manager

Burn Boot Camp
04.2025 - Current
  • Directed operational strategy, enhancing efficiency across multiple departments.
  • Implemented performance metrics to assess team productivity and drive improvements.
  • Managed cross-functional teams, fostering collaboration and achieving organizational goals.
  • Developed and executed budget plans, optimizing resource allocation for maximum ROI.
  • Streamlined processes, reducing operational costs while maintaining service quality.
  • Established training programs, mentoring staff to elevate skill levels and performance standards.
  • Analyzed market trends to inform strategic planning and competitive positioning initiatives.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Formulated policies and procedures to streamline operations.
  • Managed budget implementations, employee evaluations, and contract details.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Reduced time to market for new products by optimizing development processes and enhancing cross-functional team collaboration.
  • Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
  • Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
  • Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
  • Expanded business operations into international markets, navigating regulatory environments and cultural differences for successful entry.
  • Spearheaded development of new market strategy, significantly enhancing brand recognition and customer base with innovative advertising campaigns.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reported issues to higher management with great detail.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.

Paralegal Manager

Kimball Anderson Law Firm
01.2018 - 04.2025
  • Led a team of paralegals, ensuring the timely and accurate completion of tasks and adherence to legal standards
  • Coordinated with outside vendors (process servers, investigators) to ensure seamless service of subpoenas and the timely location of witnesses
  • Conducted legal research using LexisNexis and Westlaw to support case strategy development
  • Drafted and proofed legal documents such as pleadings, motions, and contracts under attorney supervision
  • Managed electronic filing systems and ensured compliance with filing deadlines
  • Assisted in settlement proposal development based on current case law and analysis
  • Trained new paralegals in legal research techniques, document drafting, and case management

Office Manager and Paralegal

Bennett Law Firm
08.2009 - 01.2018
  • Directed daily office operations, including supply management, equipment maintenance, and scheduling
  • Ensured the efficient flow of office activities and supervised administrative staff to meet organizational objectives
  • Managed payroll processing, budget tracking, and financial record-keeping for the office
  • Developed and implemented streamlined office procedures to improve operational efficiency
  • Coordinated with vendors to ensure timely procurement of supplies and maintenance of office equipment
  • Provided comprehensive administrative support to the executive team, including managing schedules, preparing agendas, and taking meeting minutes
  • Developed training materials to onboard new staff and ensure alignment with office procedures
  • Led monthly business strategy meetings to analyze performance, track goals, and develop new business plans

Certified Nursing Assistant

Maxim Health Care Agency
01.2003 - 07.2009
  • Provided compassionate care to elderly patients in a long-term care facility, assisting with daily activities such as bathing, dressing, and grooming
  • Followed HIPAA guidelines to ensure the confidentiality of patient information
  • Assisted in measuring and recording vital signs to monitor patient health
  • Collaborated with the healthcare team to provide optimal care and support for patients' physical and emotional needs
  • Utilized safe patient handling techniques to prevent falls and promote patient safety
  • Ensured cleanliness and hygiene in patient rooms and common areas, adhering to infection control standards

Education

MBA - Master of Business Administration

Master of Business Administration Student
Utah Valley University, Orem, UT
08-2026

Bachelor of Science - Business Management and Analysis

Utah Valley University
05.2025

Associate of Science - Business Management and Analysis

Utah Valley University
Orem, UT
01.2024

Skills

  • Data Analysis
  • Market Research
  • Process Optimization
  • System Design
  • Cross-Functional Collaboration
  • Project Management
  • Team Leadership
  • Legal Document Drafting
  • Compliance
  • Office Management
  • Workflow Efficiency
  • Financial Record-Keeping
  • Payroll Processing
  • Strategic Planning
  • Reporting
  • Training
  • Staff Development
  • Customer Service Excellence
  • Document management
  • Increasing sales
  • Sales presentations
  • Product knowledge
  • Objection handling
  • Strategic prospecting
  • Sales forecasts
  • Closing techniques
  • Social selling
  • Cold calling
  • Relationship establishment
  • Proposal preparation
  • Teamwork
  • Client research
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Customer satisfaction
  • Organizational skills
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Professionalism
  • Sales strategy
  • Opening and closing procedures
  • Written communication
  • Sales reporting
  • Customer retention
  • Sales training
  • Client acquisition
  • Networking skills
  • Pricing strategy
  • Market research
  • Sales techniques
  • Account management
  • Territory management
  • Direct sales
  • Negotiation tactics
  • Competitive analysis
  • Analytical skills

Websites

Certification

Certified Nursing Assistant (CNA), Maxim Health Care Agency, Salt Lake City, UT, 01/01/03, 07/01/09

Deans List 2023, 2024

Academic Honors
Dean's List, 2023-2024

  • Recognized for outstanding academic achievement with a GPA of 3.5 at Utah Valley University.
  • Earned a spot on the Dean's List for both the 2023 and 2024 academic years, reflecting consistent dedication to academic excellence.
  • Demonstrated strong time management and critical thinking skills while maintaining high academic standards.

Languages

English
Full Professional

Timeline

General Manager

Burn Boot Camp
04.2025 - Current

Paralegal Manager

Kimball Anderson Law Firm
01.2018 - 04.2025

Office Manager and Paralegal

Bennett Law Firm
08.2009 - 01.2018

Certified Nursing Assistant

Maxim Health Care Agency
01.2003 - 07.2009

MBA - Master of Business Administration

Master of Business Administration Student

Bachelor of Science - Business Management and Analysis

Utah Valley University

Associate of Science - Business Management and Analysis

Utah Valley University

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