Bri'Nya Maddox
Waldorf,MD
Summary
Dynamic and results-driven professional with experience at TopGolf, excelling in customer engagement and event coordination. Proven ability to enhance guest experiences and promote brand loyalty through effective communication and creative problem-solving. Skilled in maintaining cleanliness and organization, ensuring a welcoming atmosphere while training new team members on operational excellence.
Overview
7
7
years of professional experience
Work History
Event Ambassador/Assistant Bartender
TopGolf
2023.06 - Current
- Engaged with guests to enhance event experiences and promote brand loyalty.
- Coordinated logistics for events, ensuring smooth execution and adherence to timelines.
- Trained new team members on customer service protocols and operational procedures.
- Developed creative solutions to address guest inquiries and resolve issues promptly.
Server/Assistant Bartender
Crafty Crab
2020.06 - 2023.05
- Assisted servers in delivering food and beverages to enhance guest satisfaction.
- Maintained cleanliness and organization of dining area to ensure a welcoming atmosphere.
- Supported inventory management by restocking supplies and tracking usage levels.
- Communicated effectively with kitchen staff to streamline order processing and delivery.
Caretaker
Playful Pup
2019.05 - 2020.04
- Provided daily care and supervision for dogs, ensuring safety and well-being.
- Administered feeding schedules tailored to individual dietary needs.
- Executed regular exercise routines to promote physical health and socialization among pets.
- Maintained cleanliness of play areas and kennels, adhering to hygiene standards.
Education
High School Diploma -
St. Charles High School
Waldorf, MDNo Degree - Criminal Justice
University of Maryland, Eastern Shore
Princess Anne, MD2026-05
Skills
- Customer engagement
- Hospitality
- Product Organization
- Problem Solving
- Product knowledge expertise
- Cleanliness and hygiene
Timeline
Event Ambassador/Assistant Bartender
TopGolf
2023.06 - Current
Server/Assistant Bartender
Crafty Crab
2020.06 - 2023.05
Caretaker
Playful Pup
2019.05 - 2020.04
High School Diploma -
St. Charles High School
No Degree - Criminal Justice
University of Maryland, Eastern Shore