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Briona Anderson
Baltimore
Summary
Professional with strong foundation in retail management, pharmacy operations and enhancing customer experiences.
Demonstrates leadership through effective team collaboration, and consistently surpassing business goals. Adaptable to evolving retail environments, excelling in inventory control, staff training, and strategic planning.
Overview
6
6
years of professional experience
Work History
Pharmacy Call Center Technician
LifeLine Specialty Pharmacy
Columbia, MD
01.2025 - 06.2025
- Implemented efficient patient intake protocols, resulting in noticeable improvements in service speed and patient satisfaction.
- Fostered a compassionate atmosphere by actively listening to patient concerns, enhancing trust and ensuring open communication regarding medication.
- Coordinated with pharmacists and healthcare professionals to streamline medication delivery processes, resulting in faster patient service.
- Utilize medication tracking systems to improve accuracy and reduce medication errors for enhanced patient safety.
- Monitored patient medication regimens, providing essential feedback to healthcare teams that improved care coordination.
- Maintained accurate patient records and documentation, ensuring compliance with healthcare regulations and supporting quality care delivery.
- Evaluated patient feedback to refine intake protocols, leading to marked improvements in service quality and response times.
Emerging Store Manager
Walgreens
Baltimore, MD
04.2022 - 12.2024
- Assume responsibility of any and all operations in the absence of the store manager.
- Led team members by providing training, mentorship, coaching on performance and developing performance plans to enhance customer service.
- Resolving customer concerns in a timely manner to ensure a great customer service experience.
- Ensures team members have a working knowledge of all computer and technology systems and software.
- Ensures execution of operational feedback from the Store Manager and District Manager through delegation and supervision of team members.
- Utilize advanced systems by scheduling associates within store budget, verifying and approving timecards weekly, and managing time off request to manage any scheduling conflicts and ensure proper coverage of store.
- Implemented inventory management strategies that reduced stock discrepancies, such as processing returns, performing resets and revisions in a timely manner as well as ordering merchandise.
- Trained staff on product knowledge, boosting upselling success and enhancing overall sales performance.
- Cash handling such as counting tills, withdrawals from bank, armored truck pick up, change order and all aspects of bookkeeping.
- Analyze financial and performance data and create action plan to support store improvement.
Shift Lead
Walgreens
Baltimore, MD
02.2019 - 04.2022
- Address customer questions, resolve issues, and ensure a positive shopping experience.
- Assign and monitor tasks, train and coach staff, and maintain a productive work environment .
- Perform customer refunds, manage register transactions, complete cash drops, and prepare bank deposits.
- Receive vendor deliveries, verify shipments, maintain accurate inventory counts, and assist with product resets and promotional displays.
- Open and close the store in the absence of senior management, maintain store appearance, execute price changes, and ensure compliance with company policies.
- Prepare shift reports documenting sales, productivity, and operational issues.
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members to enhance performance and customer service skills.
- Optimized inventory management processes, reducing stock discrepancies through effective monitoring.
- Coordinated scheduling and shift assignments to maintain adequate staffing levels throughout operations.
Pharmacy Technician
Walgreens
Baltimore, MD
02.2019 - 04.2022
- PTCB certification
- Provided exceptional customer service by addressing inquiries and resolving issues, enhancing patient trust and satisfaction.
- Utilizing pharmacy systems to enter, verify and correct patient drug information.
- Filling prescriptions by retrieving, counting and pouring pharmaceutical drugs.
- Assisting patients in person and via telephone when the pharmacist personal attention is not required.
- Processing manual claims for third party program services.
- Inventory management such as but not limited to ordering, receiving, unpacking and stocking pharmaceutical drugs.
- Cash handling skills and ensuring a quick and courteous check out process.
- Managed prescription fulfillment processes, contributing to improved pharmacy workflow.
- Conducted inventory audits to identify discrepancies, leading to better stock management and reduced waste.
- Maintained precise records of patient interactions and medication dispensed, ensuring compliance with regulatory standards.
Education
Highschool Diploma -
Woodlawn Highschool
Woodlawn, MD06-2009
Skills
- Team Leadership Experienced
- Training Development Experienced
- Customer Engagement Experienced
- Staff Scheduling Experienced
- Communication Skills Experienced
- Project Management Experienced
- Conflict Resolution Experienced
- Performance Metrics Experienced
- Budget Management Experienced
- Strategic Planning Experienced
- Problem Solving Experienced
Timeline
Pharmacy Call Center Technician
LifeLine Specialty Pharmacy
01.2025 - 06.2025
Emerging Store Manager
Walgreens
04.2022 - 12.2024
Shift Lead
Walgreens
02.2019 - 04.2022
Pharmacy Technician
Walgreens
02.2019 - 04.2022
Highschool Diploma -
Woodlawn Highschool