Briona Owens
Neptune City
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Store Associate
Big Lots
Ocean Township
01.2024 - 08.2024
- Assisted customers with locating products and provided knowledgeable recommendations
- Operated cash registers and processed transactions accurately and efficiently
- Stocked shelves, organized merchandise, and maintained clean sales floors
- Supported inventory management by receiving and tagging new shipments
- Collaborated with team members to ensure a smooth and productive store environment
Patient Access Management
RJW-Monmouth Medical Center
Long Branch
08.2021 - 06.2023
- Registered patients accurately and efficiently while ensuring a positive experience
- Verified insurance coverage and obtained necessary authorizations and referrals
- Scheduled patient appointments and coordinated with clinical staff for workflow accuracy
- Maintained patient confidentiality in compliance with HIPAA regulations
- Resolved patient inquiries and billing concerns with professionalism and empathy
Sales Lead
Big Lots
Ocean Township
07.2015 - 06.2021
Education
Dental Assistant - Radiology
ACI Medical and Dental School
Eatontown, NJ 09.2025 - 02.2026
Academy Charter High School
Lake Como, NJSkills
- Medical terminology
- HIPAA compliance
- Team collaboration
- Inventory management
- Attention to detail focus
- Team leadership
- Patient management
- Insurance Verification
- Strong writing and verbal skills
- Customer service
- Medical billing
- Patient registration
- Software navigation
- Records maintenance
- Problem-solving
- Registration and admissions
- Medical coding
- Healthcare systems navigation
- Electronic health records
- Multi-channel communication
- Friendly and outgoing
- Customer relationship management
- Multitasking and organization
Certification
- DANB Radiation Health and Safety Certification (RHS), 12/20/25
- NJ Dental Radiology License, 03/18/26
- American Heart Association - Healthcare Provider AED/ CPR Certified, 10/6/25
- Member of the American Dental Assistants Association (ADAA)
Educational Dental Skills
- Four-Handed Dentistry
- Specialty Dentistry
- Instrument Processing & Sterilization
- Instrument and Procedure Tray Set up
- Emergency Procedures
- Alginate Preliminary Impressions/Gypsum Models
- Mixing Temporary & Permanent Cements
- Front Desk/EZ 2000 & Dentrix Software
- Charting
- Microsoft Office
- Operatory Set-Up and Breakdown
- Dental Radiology
- Infection Control
- X-Ray Film Processing, Mounting & Radiation
Timeline
Dental Assistant - Radiology
ACI Medical and Dental School
09.2025 - 02.2026
Store Associate
Big Lots
01.2024 - 08.2024
Patient Access Management
RJW-Monmouth Medical Center
08.2021 - 06.2023
Sales Lead
Big Lots
07.2015 - 06.2021
Academy Charter High School