Briona Williams
Pink Beauty
Fort Washington,MD
13
years of professional experience
Operations and Customer Experience Professional with over 10 years of experience supporting business operations and delivering exceptional service across retail, hospitality, events, and real estate. Skilled in building positive relationships, coordinating administrative processes, and solving problems in fast-paced environments. Recognized for professionalism, adaptability, and a strong ability to communicate effectively while creating positive experiences for customers, clients, and teams.
Work History
Retail Sales & Operations Associate
11 Months- Act as primary point of contact for customers, providing tailored product recommendations, addressing inquiries, and resolving concerns with professionalism.
- Handle incoming business calls and assist customers with product availability, store information, and general inquiries.
- Manage store opening and closing procedures, including cash drawer reconciliation and cash handling, ensuring smooth daily operations.
- Train and support new team members on store procedures, customer service expectations, and daily operations.
- Uphold high merchandising, organization, and cleanliness standards, enhancing overall shopping experience for customers.
- Receive, verify, unpack, organize, and replenish inventory while coordinating vendor deliveries and maintaining accurate stock organization.
Operations Coordinator
1 Year 11 Months- Coordinated administrative and operational activities for residential real estate acquisitions, ensuring seamless processes from initial research to project completion.
- Conducted comparative market analyses (CMAs), researched neighborhoods, reviewed zoning information, and analyzed MLS data to identify potential investment opportunities.
- Managed communication with property owners, investors, contractors, and industry professionals, facilitating appointments, addressing inquiries, and fostering strong business relationships.
- Coordinated renovation projects by scheduling contractors, obtaining estimates, tracking progress, and ensuring timely communication among all stakeholders.
- Organized and maintained confidential property records, research, and acquisition documentation to support daily operations and residential acquisition activities.
VIP Cocktail Server
2 Years 6 Months- Provided attentive, high-quality guest service in a fast-paced environment while managing a high-volume service section.
- Coordinated with bartenders, security, hosts, and team members to ensure seamless service and enhance operations during peak business hours.
- Established rapport with regular guests and resolved service concerns to maintain welcoming environment in high-pressure situations.
- Prioritized multiple guest requests, and maintained accuracy while working under time-sensitive conditions.
- Adapted to changing guest needs while upholding exceptional service standards in fast-paced hospitality environment.
- Accurately processed cash and credit transactions, balanced daily receipts, and maintained accountability for assigned cash bank.
Guest Services Representative
11 Months- Assisted guests during concerts and live events by providing directions, answering questions, resolving concerns, enhancing overall guest satisfaction.
- Verified guest admission and supported venue safety procedures while maintaining a welcoming and professional environment.
- Directed guest traffic by providing seating assistance, managing crowd flow, and responding to changing even needs throughout live performances.
- Collaborated with security, ticketing, and event management teams to support efficient venue operations and deliver a seamless guest experience.
- Responded calmly and professionally to guest concerns and emergency situations, including venue evacuations, ensuring guest safety and maintaining order.
- Communicated effectively using two-way radios to coordinate guest assistance and support venue operations during live events.
Assistant Event Coordinator
1 Year- Coordinated event logistics and on-site activities to support successful event execution.
- Collaborated with clients to define event goals, enhancing guest experience.
- Coordinated with vendors and event staff to ensure smooth event setup, execution, and breakdown.
- Resolved on-site issues quickly while adapting to changing event needs in a fast- paced environment.
- Developed event concepts and themes, fostering engaging guest experiences.
- Supported event planning by organizing schedules, documentation, and project details to keep preparations on track.
Receptionist /Switchboard Operator
2 Years 3 Months- Acted as the first point of contact for customers by greeting visitors, answering a multi-line phone system, directing calls, and responding to general inquiries.
- Coordinated communication between customers, sales, and service departments to enhance daily operational efficiency.
- Assisted customers by answering questions, explaining service wait times, and professionally resolving concerns to ensure satisfaction.
- Maintained organized filing systems, prepared copies, and supported daily administrative tasks to ensure accurate recordkeeping.
- Managed incoming messages and accurately routed calls to departments, ensuring smooth front desk operations.
- Balanced multiple customer interactions while maintaining a professional, organized, and welcoming front desk environment.
Education
High School Diploma
Skills
Core Competencies
Administrative Support
Operations Coordination
Customer & Guest Relations
Record management
Event Coordination
Calendar management
Data Entry
Conflict Resolution
Time Management
Team Collaboration
Organization
Verbal & Written Communication
Adaptability
Technical Proficiencies
Google Workspace (Docs
Drive
Gmail)
Microsoft Word
Microsoft Outlook
Microsoft Excel (Basic)
Multi-Line Phone Systems
Document management
Data entry
Timeline
Retail Sales & Operations Associate
Pink Beauty
08.2025 - CurrentRead More
Operations Coordinator
KBB Properties
06.2022 - 05.2024Read More
Guest Services Representative
Live Nation
04.2019 - 03.2020Read More
VIP Cocktail Server
Live! Casino & Hotel
07.2018 - 01.2021Read More
Assistant Event Coordinator
TK
06.2017 - 06.2018Read More
Receptionist /Switchboard Operator
Chevrolet
07.2013 - 10.2015Read More
Lighthouse Christian Academy
High School Diploma
Read More