Daunelle Quinn

Conduct interview observations to verify program compliance and ensure adherence to established standards.

Coordinate regional field office operations by auditing case records and procedures to ensure accurate and compliant benefit determinations.

Contribute to the development and refinement of policy changes by offering informed recommendations.

Perform continuous administrative and programmatic evaluations of field offices to verify adherence to federal and state regulatory requirements.

Assess and investigate client issues referred by political offices, community leaders, and social service partners to ensure timely and accurate resolution.

Perform research, prepare detailed reports, analyze statistical trends, and execute special projects at the direction of agency leadership to enhance operational efficiency.

Analyze and address policy questions from parish offices, offering accurate clarification and interpretation to support consistent program implementation.

Facilitate interactive staff trainings to reinforce comprehension and proper implementation of key policy changes.

Prepare quarterly corrective action reports highlighting the most significant error trends to support targeted improvements in field office performance.

Supervise Social Service Analysts through training, assigning, reviewing and evaluating work performance. Keep abreast of all aspects of Economic Stability programs; responsible for maintenance of acceptable standards for assigned programs. Responsible for resolving disputes related to an individual's participation in their assigned program; interviews complainants and investigate for resolution. Prepare required reports relative to assigned unit activities, reviews, analyzes records for quality assurance, and compiles data and statistical information for written reports. Orient staff in all areas of staff development functions and conduct conferences to increase their skill and efficiency. Perform departmental duties in accordance with rules, regulations, and polices. Organize and maintain files with established procedures and records retention policy. Ensure confidentiality of information and report all suspected fraud as required by law. Meet work deadlines and responsible for personal and staff productivity and accountable for meeting performance measures. Comply with departmental personnel procedures and rules, including but not limited to: time and attendance, use of leave, prohibited political actions, etc. Make daily independent decisions. Perform tasks independently. Maintain and complete all training required. Ensure a state of readiness to respond as needed to disasters. Report up the chain of command any problems or potential problems related to his/her staff and make recommendations on action, which could resolve the problem/improve productivity. Promote employee development. Provide new employees with a thorough orientation to their jobs and work units; identify training needs of all staff; and develop annual, individualized training plans to enhance staff competencies. Develop staff through coaching and mentoring. Willingly share information and expertise with staff and others. Supervise and/or manage all personnel issues consistently, fairly and in accordance with applicable laws, rules and policies. Promote positive employee relations. Personnel issues include but are not limited to the following: recruitment, hiring, training of staff, retention of staff, disciplinary action, promotions, direct and indirect supervision, conflict resolution, monitor work schedules, grievances, and other similar activities. Maintain documentation and 100% timely completion of PES plannings, quarterly reviews, and evaluations. Utilize appropriate case review processes, client satisfaction indicators, worker consultations and other strategies to assure quality service delivery and performance. Communicate effectively and frequently with staff through staff meetings, individual contact, etc, circulating all bulletins, memoranda, regulations, and other materials that could affect performance or job responsibilities. Supervise a unit of ES Analysts who determine eligibility for benefits for 1 or more ES programs. Complete 10 full case readings per month of subordinate's work for accuracy, timeliness, and completeness in determining eligibility for any one or more ES programs unless requirement to complete reviews are waived by State Office. Based on outcomes of the case reviews, identify error trends, develop and implement corrective active plans and design individual training when and where appropriate. Serve as interim ES Manager, as assigned, during the unavailability or absence of the Manager. DSNAP virtual leadership team member responsible for training staff from other Louisiana agencies, Oklahoma and Texas. Hosted events throughout the year for East Jefferson staff to boost morale.