Briona Wright

• Serve as primary support for patient care.
• Serve as an advocate to patients regarding program enrollment, reimbursement process, affordability support and general access for prescribed therapy.
• Serves as direct point of contact to assigned health care providers for ongoing support and relationship development by acquiring and delivering detailed information regarding a program and/or a patient
• Improve patient outcomes through advocacy, communication, education and facilitation of services.
• Maintain a high level of ethical conduct regarding confidential and privacy.
• Provides unparalleled customer service while serving as a brand advocate and program representative; understands the importance of achieving quality outcomes and commit to the appropriate use of resources.
• Follow program guidelines and escalate complex cases according to program policy and procedures

SME (Subject Matter Expert)

• Mentor teammates on best practices and implementation strategies.
• Managed customer inquiries with a focus on providing timely resolutions while maintaining excellent customer service levels.
• Developed strategies for problem solving and conflict resolution among team members.
• Provided coaching and feedback on employee performance, encouraging professional development.

• Verified medical records for accuracy and completeness of data entry.
• Processed incoming patient information into electronic health record system.
• Entered patient demographics, insurance information, diagnosis codes, and other relevant data into computerized database.
• Reviewed physician documentation to ensure accurate coding of diagnoses and procedures.
• Identified errors in medical forms or documents and corrected them accordingly.
• Maintained confidentiality of all patient-related information according to HIPAA regulations.

• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Tracked orders from start to finish to ensure timely delivery of goods or services.
• Process Order refills
• Inform patient of benefits
• Process insurance claims

Team Lead

• Coordinated team activities and delegated tasks to ensure efficient completion of projects.
• Developed strategies for problem solving and conflict resolution among team members.
• Conducted regular performance reviews to assess individual team member progress.
• Provided coaching and feedback on employee performance, encouraging professional development.