BRIONIO DEAS
Summary
Knowledgeable and dedicated customer service professional with extensive experience in medical and retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Sorter
FedEx:Ground
Ladson, SC
01.2022 - 02.2022
- Maintained cleanliness and order of conveyor belt and sorting line areas to reduce safety risks.
- Used hand-held scanner to enter data product information.
Cashier
Walmart, Tanger Outlet
North Charleston, SC - South Carolina
05.2014 - 09.2015
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained cash drawer of $[Amount] or more per shift.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
Customer Service Representative
Iqor
North Charleston, SC - South Carolina
09.2012 - 04.2014
- Provided information regarding charge accounts and loyalty programs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Medical Records Specialist
Roper St. Francis Hospital
Charleston, SC
09.2001 - 08.2012
- Kept accurate log of requests for medical information and records.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Maintained patient charts and accurately recorded new information.
- Accurately pulled patient records for upcoming appointments and procedures, typically within [Number]-hour period.
- Managed electronic medical records for [Number] patients.
- Maintained patient records in compliance with security regulations.
- Maintained patient confidence by keeping patient records information confidential.
- Uploaded physician progress notes, history and physicals into electronic medical records.
- Reviewed charts and flagged incomplete or inaccurate information.
- Delivered charts to assigned areas of hospital by following established routing procedures.
Education
Bachelor of Science - Criminal Justice
Benedict College
Columbia, SC05.2000
Skills
- Critical Thinking
- Operations Monitoring
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- Patient Medical Records Maintenance
- Information Sourcing
- Patient Data Abstracts
- Health Record Index Maintenance
- Protected Health Information
Timeline
Sorter
FedEx:Ground
01.2022 - 02.2022
Cashier
Walmart, Tanger Outlet
05.2014 - 09.2015
Customer Service Representative
Iqor
09.2012 - 04.2014
Medical Records Specialist
Roper St. Francis Hospital
09.2001 - 08.2012
Bachelor of Science - Criminal Justice
Benedict College