Summary
Overview
Work History
Education
Skills
Timeline
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Brionna Age

Missouri City,TX

Summary

Dynamic and results-driven professional with over five years of customer service experience, excelling as a sales associate who prioritizes exceptional customer relations and strategic growth. Strong commitment to core values of compassion, dignity, excellence, integrity, and teamwork, ensuring compliance and fostering a positive work environment. Proven expertise in hiring, training, coaching, and delivering outstanding customer service, alongside skills in labor and quality control, scheduling, and inventory management. Quick learner with a proactive approach to office management and proficiency in Microsoft Office programs, adept at adapting to change while consistently exceeding expectations as both an independent contributor and collaborative team member.

Overview

10
10
years of professional experience

Work History

Substitute teacher/Tutor

09.2021 - Current
  • Torturing
  • Life Coaching
  • Mentoring clients through learning barriers

Processing Clerk

USPS
06.2021 - 01.2024
  • Sales
  • Customer Service
  • Sort Mail
  • Packaging Mail
  • Scanning devices

Manager

Dave & Busters
01.2021 - 02.2022
  • Maintaining a safe employee work environment
  • Scheduling
  • Managing customer services
  • Handling money
  • Shipment/inventory

Real Estate Assistant

Realm Real Estate Professionals
03.2018 - 05.2021
  • Bi-Weekly conference calls
  • Showing property
  • Scheduling appointments
  • Answering calls within a 3 second ring span
  • Marketing
  • Customer Service/Sales growth
  • Assisted with closing contracts

Patient Care Assistant

06.2017 - 06.2018
  • Taking patients vitals
  • Making sure patients have clean bedding everyday
  • Keeping up with my patients hygiene
  • Making sure that the patents are taking their medication as prescribed
  • Flowing Up With The Patients First Point Of Contact At The End Of Each shift

Sterile Processing Tech

UTMB Health
06.2017 - 02.2018
  • Properly sterilized materials
  • Prepared materials for surgery
  • Count inventory

Health Insurance Verification Rep

Resource Corporate of America
02.2016 - 06.2017
  • Verifying insurance eligibility
  • Answers phone promptly
  • Enrolling physicians and hospital facilities
  • Billing providers
  • Customer service
  • Filing paperwork
  • Outbound calls
  • Other duties as required
  • Researched patient accounts and advised them on accounts according to EOB’s
  • Verified Patient Balances, Copay, Deductibles and/or Co Ins.
  • Adjusted patient accounts
  • Assisted providers by phone in a courteous and efficient manner
  • Answered multiple phone lines
  • Made outbound calls to Patient and Insurance
  • Mailed patient itemized bills
  • Mailed second insurance EOB’s and UB’s
  • Added insurance information to patients accounts for rebills
  • Took patient credit card payments by HPS

Education

Associate of Science - bachelors of science

Houston Community College
02.2026

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Prairie View College
01.2014

High School Diploma - undefined

Elkins High School
06.2012

Bachelor of Science - Nursing

Galen College of Nursing
Louisville, KY
12-2028

Skills

  • Proficient in word processing software
  • Spreadsheet Software (Excel, etc)
  • Presentation Software (PowerPoint, etc)
  • Personal computers
  • Internet Browser (Internet Explorer, etc)
  • E-mail Software (Outlook, etc)
  • Spreadsheet/Reports
  • Event Management
  • Scheduling
  • Records Management
  • Filing/Organization
  • Answering phones/Customer service
  • Computer/Typing experience
  • Excellent Interpersonal and Communication expertise

Timeline

Substitute teacher/Tutor

09.2021 - Current

Processing Clerk

USPS
06.2021 - 01.2024

Manager

Dave & Busters
01.2021 - 02.2022

Real Estate Assistant

Realm Real Estate Professionals
03.2018 - 05.2021

Patient Care Assistant

06.2017 - 06.2018

Sterile Processing Tech

UTMB Health
06.2017 - 02.2018

Health Insurance Verification Rep

Resource Corporate of America
02.2016 - 06.2017

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Prairie View College

High School Diploma - undefined

Elkins High School

Associate of Science - bachelors of science

Houston Community College

Bachelor of Science - Nursing

Galen College of Nursing
Brionna Age