Maria Smiroldo
Orlando,FL
Summary
Eger and motivated to learn new skills and career paths. Driven to succeed and be a reliable detail oriented member of the team by utilizing my word processing computer skills to increase revenue in compliance of HIPAA.
Overview
7
7
years of professional experience
Work History
Electrician Assistant
Happy Home Electric LLC
Orlando, FL
08.2024 - 03.2026
- Collecting credit card information and closing on sales.
- Assisted electricians in installing and repairing electrical systems in residential settings.
- Conducted routine inspections of wiring and electrical components to ensure safety standards.
- Supported troubleshooting efforts by identifying issues with electrical circuits and appliances.
- Maintained tools and equipment, ensuring readiness for various electrical tasks.
- Collaborated with team members to complete projects efficiently within designated timelines.
- Documented work performed and materials used for accurate project tracking and reporting.
- Helped maintain a clean working environment by removing debris and organizing tools after each task was completed onsite.
- Gained valuable hands-on experience supporting the installation of various types of electrical components such as circuit breakers, switches, transformers, and conduits.
- Increased customer satisfaction by assisting with timely completion of electrical installations and repairs.
Bartending
The Goat-Stroudsburg PA
Stroudsburg, PA
01.2022 - 01.2023
- Demonstrated versatility in bartending skills by serving both alcoholic and non-alcoholic beverages according to customer preferences.
- Managed scheduling of bartending staff, ensuring appropriate coverage during peak business hours for optimal service levels.
- Trained junior staff members on proper bartending techniques, customer service, and safety procedures, improving overall team performance.
- Enhanced guest satisfaction by providing exceptional bartending services and maintaining a clean, organized bar area.
- Demonstrated flexibility and adaptability by seamlessly transitioning between bartending, waitstaff, and managerial roles when necessary to maintain smooth operations during peak hours.
Wait Staff
US Naval Academy
Annapolis, MD
01.2020 - 01.2021
- Maintained customer satisfaction with timely table check-ins to access food and beverage needs.
- Delivered exceptional customer service, ensuring a positive dining experience for all patrons.
- Coordinated food and beverage orders with kitchen staff to maintain timely service and accuracy.
- Resolved customer complaints efficiently, enhancing guest satisfaction and loyalty.
- Collaborated with team members to optimize seating arrangements during peak hours for maximum efficiency.
- Evaluated inventory levels regularly, ensuring adequate supplies for seamless operations during events.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
Customer Service Rep
Homestead Gardens
Edgewater, MD
01.2019 - 01.2020
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Processed orders and returns, ensuring accuracy and timely fulfillment of customer requests.
- Educated customers on product selection and care, enhancing overall customer satisfaction.
- Collaborated with team members to improve service delivery protocols, increasing operational efficiency.
- Maintained comprehensive knowledge of products, promotions, and company policies to provide accurate information.
- Assisted in training new staff on customer service best practices and system utilization.
- Implemented feedback mechanisms to gauge customer satisfaction and identify areas for improvement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Diploma - undefined
South River High School
Edgewater, MDAshworth College Online
Georgia01.2019
Skills
- Proficient in Word Processing Software
- Organized
- Reliable
- Listening Analyzing and Comprehending
- Pay Attention to Details
- Adaptable
- Willingness to learn
- Problem-solving
- Hand and power tools
- Dependable and responsible
- Verbal and written communication
- Teamwork and collaboration
- Customer service
- Reliable
- Responsible and dependable
Timeline
Electrician Assistant
Happy Home Electric LLC
08.2024 - 03.2026
Bartending
The Goat-Stroudsburg PA
01.2022 - 01.2023
Wait Staff
US Naval Academy
01.2020 - 01.2021
Customer Service Rep
Homestead Gardens
01.2019 - 01.2020
Diploma - undefined
South River High School
Ashworth College Online