Brionna Coppola
Fountain Inn
Summary
Certified and highly motivated healthcare administrator with extensive knowledge of medical procedures, patient care, and clinical documentation. Seeking to apply skills in a phlebotomy role to provide compassionate, efficient, and accurate specimen collection for patients.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Access Specialist (ER)
Prisma Health, Greenville Memorial Hospital
01.2024 - Current
- Registered patients quickly and accurately in high-pressure emergency and trauma settings.
- Verified insurance eligibility and obtained authorizations for emergency services.
- Collected patient demographics, consent forms, and co-pays with attention to detail and HIPAA compliance.
- Maintained calm and professional demeanor while assisting patients and families in crisis situations.
- Communicated with clinical teams to prioritize urgent admissions and streamline patient flow.
- Handled multiple systems including EHR, registration software, and insurance portals.
- Provided compassionate support while maintaining accuracy and efficiency during patient intake.
Patient Transporter
Prisma Health- Greenville Memorial Hospital
05.2023 - 01.2024
- Safely transported patients via wheelchair, stretcher, and bed throughout hospital departments.
- Assisted patients with transfers and ensured comfort and safety during transport.
- Communicated effectively with nursing staff and departments to coordinate patient movement.
- Followed infection control protocols and maintained clean equipment.
- Delivered medical records, specimens, and equipment as needed.
- Maintained accurate transport logs and responded promptly to dispatch calls.
- Provided compassionate care and reassurance to patients during transport.
Patient Service Specialist
Southern Eye Associates
05.2021 - 03.2022
- Answered high volume of inbound calls from patients regarding appointments, procedures, and insurance.
- Scheduled, confirmed, and rescheduled appointments across multiple providers and specialties.
- Verified insurance coverage and communicated financial responsibilities to patients.
- Provided information on pre- and post-op instructions for ophthalmology and optometry services.
- Maintained accurate patient records using electronic health systems (EPIC).
- Worked collaboratively with clinical and administrative teams to ensure smooth patient flow.
- Delivered professional and compassionate customer service, resolving concerns with efficiency and care.
Education
Hillcrest High School
Simpsonville, SC01.2021
Phlebotomy Technician Certificate -
Phlebotomy Training Specialists
Greenville, South Carolina04.2025
Skills
- Blood collection expertise
- HIPAA regulation adherence
- Efficient appointment management
- Insurance proficiency
Certification
CPR/BLS Certified - American Heart Association, Expires: [July 2025]
Timeline
Patient Access Specialist (ER)
Prisma Health, Greenville Memorial Hospital
01.2024 - Current
Patient Transporter
Prisma Health- Greenville Memorial Hospital
05.2023 - 01.2024
Patient Service Specialist
Southern Eye Associates
05.2021 - 03.2022
Hillcrest High School
Phlebotomy Technician Certificate -
Phlebotomy Training Specialists