Overview
Work History
Education
Skills
Certification
Timeline
SoftwareDeveloper
BRIONNA JOHNSON

BRIONNA JOHNSON

San Antonio,TX

Overview

7
7
years of professional experience
1
1
Certification

Work History

SAFe Scrum Master

Accenture Federal Services
05.2021 - Current
  • Leadership & Coaching: Mentored and Coached 8 Scrum Teams, fostering Agile practices and enabling teams to
    meet their delivery commitments. Provided guidance on summarizing and communicating Program Increment (PI)
    Objectives
    • SAFe Events: Actively facilitated SAFe events, including PI Planning, Iteration Acceptance, Scrum of Scrums and Team Syncs, ensuring the team adheres to SAFe principles and follows up on action items.
    • Process Improvement: Spearheaded new process improvement initiatives such as forming testing status
    communications, creating high-level dashboards, and organizing defect tracking systems.
    • DevOps & Agile Practices: Assisted teams in establishing a DevOps culture, integrating the Continuous Delivery Pipeline, and adopting Agile technical practices.
    • Impediment Management: Identified, removed, and escalated impediments to ensure a smooth workflow,
    fostering a culture of continuous improvement.
    • Capacity & Metrics Management: Collaborated with the team to assess capacity and collected iteration and PI metrics around outcomes, flow, and driving data-driven decision-making.

Top-Performing Sales Associate

Swarovski
10.2019 - 01.2021
  • Maintained top sales records by resolving customer challenges and turning objections into opportunities.
    • Enhanced customer loyalty by delivering personalized shopping experiences, leading to consistent repeat business.
    • Managed high-stress situations with a calm demeanor, ensuring smooth operations during peak hours.

Jr. Researcher Asst

Advanced Computing
07.2019 - 08.2019
  • Applied data analysis and computational techniques to research and present findings on current events.
    • Developed and tested hypotheses through data visualization, leading to meaningful insights

Lead Customer and Support Specialist

The UPS Store
09.2017 - 12.2018
  • Forecasted customer purchases and analyzed sales trends, providing actionable insights to upper management.
    • Enhanced customer satisfaction, leading to increased store traffic and improved online reviews.

Education

BBA - Computer Information Systems - Business Analytics

Texas State University
San Marcos, TX
12.2020

Skills

  • Agile Principles
  • Scrum Methodologies
  • SAFe Framework
  • Atlassian JIRA Confluence
  • DevOps Culture & Mindset Continuous Delivery Pipeline Agile
  • Microsoft (Excel Powerpoint Word)
  • Programming Languages (SQL)
  • Other Skills, Tools, and Methodologies
  • Technical Acumen
  • Federal Business Experience
  • Data Research Visualizing Data
  • People Management

Certification

  • Top Secret (TS) Security Clearance
  • SAFe 6.0 Scrum Master
  • Team Facilitation

Timeline

SAFe Scrum Master

Accenture Federal Services
05.2021 - Current

Top-Performing Sales Associate

Swarovski
10.2019 - 01.2021

Jr. Researcher Asst

Advanced Computing
07.2019 - 08.2019

Lead Customer and Support Specialist

The UPS Store
09.2017 - 12.2018

BBA - Computer Information Systems - Business Analytics

Texas State University

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BRIONNA JOHNSON