Summary
Overview
Work History
Education
Skills
Certification
Roles And Responsibilities
Personal Information
Timeline
Generic

Brionna Plattenburg

Houston

Summary

Results-driven individual with vast experience in retail and manufacturing pharmacies. In conjunction with leadership experience to strategically plan and utilize human capital to obtain organizational excellence. Proven ability to accurately fill and verify prescriptions, process insurance and third-party payments, and manage inventory. Well-versed in providing exceptional customer service, compounding medications, and maintaining patient records.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Retail Sales Associate

Ross
01.2024 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Supported store leadership in implementing new merchandising strategies which led to improved product positioning and overall visual appeal.
  • Identified opportunities for process improvements within daily operations resulting in increased operational efficiency across multiple departments within the store.

Sales Associate

Hot Topic
08.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Senior Compounding Pharmacy Technician

QuVa Pharma, Inc
01.2018 - Current
  • Complied with state regulations to maintain safe, clean pharmacy
  • Demonstrates thorough knowledge of the job, completing all annual competencies and skills validations
  • Passes all initial and on-going validations and advanced complex media-fill verifications
  • Responsible for activities in production area(s) to meet goals, and quality objectives
  • Ensure all required documentation is completed accurately and in a timely manner
  • Ensures cleansing and garbing policy is performed exactly per sterile preparations
  • Compounds all required types of sterile preparations accurately and in compliance with master worksheets
  • Operates all compounding equipment accurately and according to policy and procedure
  • Prepares work area and products thoroughly prior to compounding
  • Compounds daily without fingertip growth during manual and semi-automated compounding operations
  • Performs cleaning of the clean room areas thoroughly and according to policy without viable particle growth.

Lead IV Certified Pharmacy Technician

Pharmedium Healthcare Services
12.2013 - 01.2018
  • Coached, mentored and provided performance feedback to pharmacy technicians
  • Monitored pharmacy technician team's metrics to meet established benchmarks
  • Managed labor by utilizing scheduling software to create work schedules and maintain pharmacy coverage
  • Used aseptic technique to transfer medication from vials to sterile, disposable syringes.

Senior Compounding Pharmacy Technician

Master Pharmacy
06.2008 - 01.2018
  • Mixed pharmaceutical preparations, accorded to written prescriptions
  • Daily use of Pulse and Plus computer systems with Symbol/Motorola scanner system to generate labels for completed IV admixtures
  • Calibration of AND GF-6100 scale (max 6100mg), AllenBradley Panel View Plus 600 ACD Subassembly compounding machine and Baxter Repeater pump to properly dose IV bags and syringes.

Sale Representative Manager

National Benefit Services
11.2011 - 11.2012
  • Assigned, prioritized, and delegated tasks and responsibility to departmental employees
  • Mentored and trained new employees on company policies and procedures
  • Utilized strong analytical and problem-solving skills to address operational issues
  • Oversaw multiple projects simultaneously and ensured tasks were efficiently completed
  • Developed personal growth opportunities, empowering employees to produce results and meet goals
  • Coordinated and managed travel schedules for insurance field representatives
  • Training new employees on marketing strategies and how to sign up newly insured persons.

Education

Nursing -

Houston Community College
Houston, TX
06.2025

Skills

  • Leadership
  • Problem Solving
  • Communication
  • Teamwork
  • Emotional Intelligence
  • Data Analysis
  • Marketing
  • Customer Service
  • Problem-Solving

Certification

  • Certified Pharmacy Technician
  • Cosmetology
  • Bartending

Roles And Responsibilities

  • Complied with state regulations to maintain safe, clean pharmacy.
  • Demonstrates thorough knowledge of the job, completing all annual competencies and skills validations
  • Passes all initial and on-going validations and advanced complex media-fill verifications
  • Responsible for activities in production area(s) to meet goals, and quality objectives
  • Ensure all required documentation is completed accurately and in a timely manner
  • Ensures cleansing and garbing policy is performed exactly per sterile preparations
  • Compounds all required types of sterile preparations accurately and in compliance with master worksheets
  • Operates all compounding equipment accurately and according to policy and procedure
  • Prepares work area and products thoroughly prior to compounding
  • Compounds daily without fingertip growth during manual and semi-automated compounding operations
  • Performs cleaning of the clean room areas thoroughly and according to policy without viable particle growth
  • Coached, mentored and provided performance feedback to pharmacy technicians
  • Monitored pharmacy technician team's metrics to meet established benchmarks
  • Managed labor by utilizing scheduling software to create work schedules and maintain pharmacy coverage
  • Used aseptic technique to transfer medication from vials to sterile, disposable syringes

Personal Information

Title: SENIOR COMPOUNDING PHARMACY TECHNICIANLead Pharmacy Technician

Timeline

Retail Sales Associate

Ross
01.2024 - Current

Sales Associate

Hot Topic
08.2023 - Current

Senior Compounding Pharmacy Technician

QuVa Pharma, Inc
01.2018 - Current

Lead IV Certified Pharmacy Technician

Pharmedium Healthcare Services
12.2013 - 01.2018

Sale Representative Manager

National Benefit Services
11.2011 - 11.2012

Senior Compounding Pharmacy Technician

Master Pharmacy
06.2008 - 01.2018

Nursing -

Houston Community College
Brionna Plattenburg