Brionna Ricks
Portsmouth,VA
Summary
Dedicated worker with excellent experience in business work field. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
7
7
years of professional experience
Work History
Office Administrative Assistant
Day & Zimmermann
05.2021 - 12.2022
- Assign task for the week
- Assist with paperwork
- Scan documents
- Answer phones
- Data Entry, scanning and filing
- Customer service.
Medical Front Desk / Collections
Remedy Intelligent Staffing
05.2022 - 09.2022
- Call center
- Collections inbound and outbound calls
- Billing approval
- Provided patients with great customer service while checking in & out for services
- Schedule appointments, answer & transfer calls
- Opened, sorted, and distributed incoming messages & subpoenas
- Recored notes on patient medical records
- Mailed letters to patients regarding appointments & upcoming procedures
- Verify insurance & call medical hotline
- Maintaining excellent HIPPA protocols when dealing with sensitive information
- Make schedules for Doctors & Physician Assistants
- Schedule surgery follow ups
- Assisted with patient paperwork work
- Answer up to 20-40 high volumes calls daily
- Type documents such as correspondence, memos, emails & daily patient census
- Trained 2 new medical receptionist my method of multitasking while still managing to be organized
- Take detailed messages for doctors
- Balance cash, charge cards, and checks
- Customer call center with high volume calls.
Pharmacy Technician
Rite Aid
05.2021 - 03.2022
- I worked with customers from different ranges to help accommodate their needs with medicine
- Also, scheduling appointments, Data Entry, Typing, Scanning & Filing paperwork.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
Customer Service Representative
Cox Communications Inc
02.2020 - 03.2022
- Billing and of customer accounts
- Answering customer phone support
- Verify customer account information
- Process payment transactions.
Pro Service Associate / Customer Service Representative
Lowe's Home Improvement
04.2020 - 12.2021
- Assist with promotional pro sales credit cards
- Answer & transfer calls
- Managed orders & shipments
- Customer service representative
- Developed new practices to keep the pro sales in high volume.
Customer Representative
The Home Depot
01.2021 - 05.2021
- Cash handling
- Phone sales
- Greeted & assisted customers to the right department.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
Education
Certifications and Licenses Work place Readiness - undefined
High school diploma - Business
Woodrow Wilson High School
A certificate in business Medical screener - undefined
Pharmacy Technician Certification - undefined
Skills
- Calm and Professional Under Pressure
- Data Entry and Maintenance
- Account Servicing
- Collection Calls
- Account Monitoring
- Data Verification
- Efficient Data Entry
- Answering and Directing Calls
- Document Control
- Time Sheet Preparation
- Document and File Management
- Strong Organizational Skills
- Confidentiality and Data Protection
- Multi-Line Telephone Systems
- Employee Communications
- Document Sorting
- Check Processing
- Financial Transactions
- Customer Notifications
- Customer Experience
- Credit and Collections
- Payment Management
Additional Information
- Authorized to work in the US for any employer
Timeline
Medical Front Desk / Collections
Remedy Intelligent Staffing
05.2022 - 09.2022
Office Administrative Assistant
Day & Zimmermann
05.2021 - 12.2022
Pharmacy Technician
Rite Aid
05.2021 - 03.2022
Customer Representative
The Home Depot
01.2021 - 05.2021
Pro Service Associate / Customer Service Representative
Lowe's Home Improvement
04.2020 - 12.2021
Customer Service Representative
Cox Communications Inc
02.2020 - 03.2022
Certifications and Licenses Work place Readiness - undefined
High school diploma - Business
Woodrow Wilson High School
A certificate in business Medical screener - undefined
Pharmacy Technician Certification - undefined
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