Brionne Kennerson

Assisted nursing staff with patient care tasks and daily activities to enhance overall patient well-being.

•Monitored vital signs and communicated changes to healthcare team to ensure timely interventions.

• Ensured cleanliness and organization of patient care areas to promote a safe and efficient environment for patients and staff.

• Provided professional and personalized customer service through phone and digital communication while assisting customers with questions, concerns, and account-related needs.
• Assisted in checking patient's insurance eligibility prior to their appointment.
• Verified customer information and followed established procedures to protect confidential and sensitive customer data.

• Facilitated financial account transactions, ensuring accuracy in deposits, withdrawals, and transfers to enhance customer satisfaction
• Achieved performance standards in AHT, CSAT, and FCR, contributing to overall service quality
• Verified and updated customer account information, ensuring data integrity and enhancing customer trust

• Handled 60+ inbound customer calls daily regarding insurance policies, billing, and claims to ensure customer satisfaction
• Addressed customer concerns with professionalism and empathy, fostering positive relationships
• Guided customers on policies, benefits, and account information to enhance understanding and usage