Summary
Overview
Work History
Education
Skills
Timeline
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Briontae Mcnear

Philadelphia,PA

Summary

Dynamic customer service professional with proven problem-solving skills and a strong background in call center operations at Dessus Co. Adept at enhancing customer satisfaction through effective communication and complaint resolution. Recognized for training new team members and implementing process improvements that streamlined service delivery. Proficient in CRM software and payment processing.

Overview

10
10
years of professional experience

Work History

Call Center Representative

Dessus Co.
01.2025 - Current
  • Handled customer inquiries and resolved issues to enhance satisfaction.
  • Utilized CRM software to track interactions and manage follow-ups efficiently.
  • Collaborated with team members to streamline call processes for better service delivery.
  • Provided training support to new representatives, facilitating smoother onboarding experiences.
  • Assisted in managing high call volumes while maintaining quality service standards.

Cashier

Bath & Body Works
05.2018 - 07.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Cashier

ShopRite
09.2017 - 02.2018
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Maintained cleanliness and organization of checkout area to enhance customer experience.
  • Assisted customers with product inquiries and provided recommendations for purchases.
  • Handled cash, credit, and debit payments while ensuring adherence to company policies.
  • Collaborated with team members to ensure timely restocking of merchandise on shelves.
  • Resolved customer complaints promptly, ensuring satisfaction and loyalty to the brand.
  • Learned store policies and procedures quickly to support operational efficiency.
  • Participated in training sessions to improve skills in customer service and sales techniques.

Cashier Team Lead

Express Clothing
03.2016 - 07.2017
  • Supervised cashier team, ensuring efficient operations and excellent customer service.
  • Trained new cashiers on register systems and store policies to enhance performance.
  • Resolved customer inquiries and complaints, promoting a positive shopping experience.
  • Coordinated daily cash handling procedures to maintain accuracy and security.
  • Implemented process improvements for checkout efficiency, reducing wait times.

Education

Olney Charter High School
Philadelphia, PA
06.2014

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Call center customer service
  • Verbal and written communication
  • Resolving issues
  • Call center operations
  • Inbound phone calls
  • Customer communications
  • Call control
  • Communicating with clients
  • Complaint resolution
  • Payment processing
  • Product knowledge

Timeline

Call Center Representative

Dessus Co.
01.2025 - Current

Cashier

Bath & Body Works
05.2018 - 07.2019

Cashier

ShopRite
09.2017 - 02.2018

Cashier Team Lead

Express Clothing
03.2016 - 07.2017

Olney Charter High School

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Briontae Mcnear