BRIANNE RITTER
Davison
Summary
Dedicated healthcare professional with a strong background in clinical expertise and administrative proficiency to enhance patient care and operational efficiency. Recognized for exceptional communication, time management, and computer skills, consistently contributing to team success and organizational goals. Proven ability to thrive in fast-paced environments while supporting medical staff and patients with a focus on delivering high-quality results. Committed to leveraging these skills to make a meaningful impact.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Assistant
Trinity Health
Waterford, MI
05.2025 - Current
- Assisted healthcare professionals with patient assessments and routine examinations.
- Managed patient scheduling and maintained accurate electronic medical records.
- Collaborated with multidisciplinary teams to enhance patient care protocols.
- Educated patients on treatment plans, medications, and preventive care strategies.
- Implemented office procedures to improve workflow efficiency and reduce wait times.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
Phlebotomist
MyMichigan Health
Midland, MI
02.2023 - 05.2024
- Performed venipuncture and capillary collections with precision and adherence to safety protocols.
- Maintained accurate records of patient samples using laboratory information management systems.
- Trained new staff on phlebotomy techniques and best practices for patient care.
- Collaborated with healthcare professionals to ensure timely processing of specimens.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Licensed Insurance Agent
American Income Life, Darcy Schrieber Agency
Midland, MI
09.2022 - Current
- Interviewed prospective clients to learn about financial needs and discuss existing coverage.
- Used company software to analyze customer coverage needs, write quotes and issue policies.
- Followed up with clients to determine satisfaction with received services.
- Presented supplemental insurance information to business owners, employees, and individuals.
- Developed protection plans by calculating and quoting rates for immediate coverage action and long-term strategy implementation.
- Obtained underwriting approval by completing application for coverage.
- Calculated premiums and established payment method.
- Called on policyholders to deliver and explain policy, to analyze insurance program and suggest additions and changes and to change beneficiaries.
Phlebotomist
Biotech Clinical Laboratories
Lapeer, MI
04.2021 - 09.2022
- Perform routine blood draws through venipuncture, capillary puncture, or heel stick in an office setting
- Order supplies for the office in order to effectively and properly do the job at hand
- Travel to different office environments to perform daily phlebotomy tasks
- Ensure daily log of opening and closing checklist is completed including temperature range for lab refrigerator
- Outstanding time management skills
- Process specimens to proper specifications
- Obtained intake information including personal data and medical insurance.
Senior Lab Support Technician
Beaumont Health System
MI
08.2019 - 04.2021
- Assisted with maintaining the daily schedule
- Managed a wide variety of customer service and administrative tasks to quickly and efficiently resolve customer issues
- Managed daily staff for a three-month Serology Covid-19 Antibody testing
- Directing daily activities as a mentor, coach, and instructor.
Phlebotomist
Office Phlebotomy
MI
08.2016 - 08.2019
- Perform routine blood draws through venipuncture, capillary puncture, or heel stick in an office setting
- Order supplies for the office in order to effectively and properly do the job at hand
- Travel to different office environments to perform daily phlebotomy tasks
- Ensure daily log of opening and closing checklist is completed including temperature range for lab refrigerator
- Process specimens to proper specifications
- Obtained intake information including personal data and medical insurance.
Phlebotomist
Hospital Inpatient
Royal Oak, MI
11.2014 - 08.2016
- Perform routine blood draws through venipuncture, capillary puncture, or heel stick in a hospital setting
- Certified for venipuncture and heel sticks for pediatric patients
- Utilize excellent interpersonal skills to establish trust with patients for comfortable and effective execution of blood draws for testing to provide the best patient care possible
- Demonstrate proper procedure for all tests exceptionally with drawing blood cultures due to their sensitive nature
- Finish draws in a timely manner
- Keep lab equipment organized and prepared for efficient use.
Education
No Degree - Medical Assistant
U.S. Career Institute
Fort Collins, CO12-2024
Certificate Of Phlebotomy - undefined
MedRight Inc
Madison Heights, MI10.2014
High School Diploma - undefined
Birch Run High School
Birch Run, MI05.2009
Skills
- Skillful and precise in performing venipunctures and capillary punctures; collecting, preparing, and storing blood samples; and verifying medical records
- Medical Terminology Conversant
- Able to multitask in stressful situations
- Outstanding time management skills
- Effectively manage patient discrepancies
- Collaborates well with others to create a more effective and efficient workspace and
- Client Prospecting
- Operational Efficiency
- Marketing Strategy Development
- Financial Needs Assessment
- Policy Adjustment Knowledg
- Form Completion and Submission
- Call Documentation
- Information Updates
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Upselling Products and Services
- Data Entry and Maintenance
- Courteous with Strong Service Mindset
- Customer Retention Strategies
- Customer service
- Medical terminology knowledge
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Customer Data Confidentiality
- Efficient and Detail-Oriented
- Strong Telephone Etiquette
- Team Goals
- HIPAA compliance
Certification
- Phlebotomy Certification
- Life/health Insurance License
Timeline
Medical Assistant
Trinity Health
05.2025 - Current
Phlebotomist
MyMichigan Health
02.2023 - 05.2024
Licensed Insurance Agent
American Income Life, Darcy Schrieber Agency
09.2022 - Current
Phlebotomist
Biotech Clinical Laboratories
04.2021 - 09.2022
Senior Lab Support Technician
Beaumont Health System
08.2019 - 04.2021
Phlebotomist
Office Phlebotomy
08.2016 - 08.2019
Phlebotomist
Hospital Inpatient
11.2014 - 08.2016
Certificate Of Phlebotomy - undefined
MedRight Inc
High School Diploma - undefined
Birch Run High School
No Degree - Medical Assistant
U.S. Career Institute