Megan Kennedy
Spartanburg,SC
Summary
Reliable and highly accurate phlebotomist focused on quality completion of all lab procedures under tight deadlines. Works well under pressure.
Overview
8
8
years of professional experience
Work History
Server
Green Olive Grill
12.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Patient Care Technician
DaVita
11.2023 - Current
- Enhanced patient comfort by providing compassionate care and maintaining a clean, safe dialysis environment.
- Assisted nurses in monitoring patients during dialysis treatments, ensuring timely intervention for any complications.
- Increased clinic efficiency by maintaining up-to-date patient records and consistently updating treatment plans as needed.
- Ensured optimal equipment functionality through regular inspections, cleaning, and routine maintenance.
- Reduced infection risk by strictly adhering to all infection control protocols and properly disposing of biohazard materials.
- Contributed to higher patient satisfaction levels by addressing concerns quickly, professionally, and empathetically.
- Promoted a supportive environment for patients undergoing dialysis treatment through active listening and clear communication skills.
- Educated patients on proper self-care techniques to manage kidney disease symptoms more effectively at home.
- Developed strong relationships with patients'' families through open communication channels and consistent updates on progress or setbacks in treatment plans.
Server
Olive Garden
11.2016 - 10.2023
- Provide excellent customer services
- Make suggestions based on their preferences
- Deliver checks and collect payments
- Adhere to all relevant health department rules/regulations and all customer service guidelines.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Phlebotomist/Lab assistant
Westen North Carolina Community Health Services
05.2022 - 09.2022
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
- Centrifuged blood samples as outlined in clinical protocols.
Phlebotomy Student intern
Pardee Hospital
03.2022 - 05.2022
- Accurately obtained blood samples through various methods of venipuncture
- Ensured blood and urine specimens have been properly labeled with correct patient information
- Followed all health and safety policies and procedures
- Communicated with each patient clearly to ensure their comfort.
- Improved patient comfort by applying gentle venipuncture techniques and exhibiting compassionate care.
- Enhanced laboratory efficiency with accurate labeling, processing, and storing of blood samples.
Billing clerk
Allergy Partners
03.2016 - 10.2016
- Managing account balances to discover outstanding debts or other inconsistencies
- Collecting all information needed to calculate bills receivable
- Checking the data input in the accounting system to ensure accuracy of final bill
- Responsible for creating invoices and credit memos, updating customer files, and sending invoices and payment reminders to customers.
- Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
- Streamlined billing processes for increased efficiency and reduced errors through meticulous organization.
- Maintained up-to-date customer records with accurate contact information, ensuring timely invoice delivery.
- Enhanced client satisfaction by promptly responding to inquiries and resolving billing issues professionally.
Education
Certified In Basic Life Support (BLS) -
American Heart Association, Asheville NC
01.2024
Phlebotomy Certification -
Asheville-Buncombe Technical Community College
05.2022
Associates in Criminal Justice -
Asheville-Buncombe Technical Community College
12.2021
Skills
- Skillful and precise in performing venipunctures and capillary punctures; collecting, preparing, and storing blood samples
- Verifying medical records
- Elevated level of accuracy and attention to detail
- Demonstrated knowledge of medical terminology, infection control procedures, quality assurance support and data entry and retrieval
- Customer service
- HIPAA & OSHA Compliance
- Data Entry
- Critical thinking & problem-solving abilities
- Calming anxious clients and general customer service skills
Timeline
Server
Green Olive Grill
12.2023 - Current
Patient Care Technician
DaVita
11.2023 - Current
Phlebotomist/Lab assistant
Westen North Carolina Community Health Services
05.2022 - 09.2022
Phlebotomy Student intern
Pardee Hospital
03.2022 - 05.2022
Server
Olive Garden
11.2016 - 10.2023
Billing clerk
Allergy Partners
03.2016 - 10.2016
Certified In Basic Life Support (BLS) -
American Heart Association, Asheville NC
Phlebotomy Certification -
Asheville-Buncombe Technical Community College
Associates in Criminal Justice -
Asheville-Buncombe Technical Community College