Brisa Hernandez
San Antonio,US
Summary
I consider myself to be an exceptionally hardworking person, I am always trying to learn new things and will jump on an opportunity to improve myself and my work. I have a very friendly demeanor and consider myself easy to get along with because I am a very good listener and problem solver. I excel at costumer service because I love to meet new people and make sure they have the best experience possible.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Alamo Biscuit Company
San Antonio, TX
04.2025 - Current
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to coordinate timely food preparation and delivery.
- Trained new servers on menu offerings and service protocols, enhancing team efficiency.
- Implemented upselling techniques, increasing average check totals and improving revenue streams.
- Resolved customer complaints promptly, fostering loyalty and repeat business through effective communication.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Daycare Teacher
Just Kids Christian Academy
San Antonio, TX
11.2022 - 03.2025
- Kept track of my activities, behaviors, meals, and naps on a daily basis.
- Monthly activity schedules were created to balance play, rest, and learning time.
- Circle time, free play, outside play, and learning and developmental activities were all under my supervision.
- Was in charge of general housekeeping responsibilities such as feeding, diapering, resting, and cleaning.
- Encouraged children's curiosity, exploration, and problem-solving at their developmental levels.
- Kept track of everything.
- Worked with parents and daycare management to address behavioral and learning issues.
- Maintained child-friendly environment with access to outdoor activities.
- Sanitized toys and play equipment to ensure their safety and cleanliness every day.
- Built constructive and open relationships with families with forthright yet friendly communication.
Redemption Cashier
Andretti Indoor Karting & Games San Antonio
San Antonio, TX
05.2021 - 02.2023
- Kept checkout areas clean and orderly
- Stock/restock items on the wall and in the bins
- Was in charge of arranging stocking merchandise
- Stock/restocked the claw machines
- Helped customers by answering their questions and completing their requests
- Clean and close my department on a regular basis
- Provide a high quality service in collaboration with the entire team
- Greeted guests with a smile and offered prompt and dedicated assistance
Cashier
Chick-fil-A
San Antonio, TX
04.2018 - 04.2021
- Processed new orders quickly and accurately.
- Am in charge of issuing receipts, refunds, and change.
- Am in charge of taking orders from customers.
- Kept my work area clean and orderly
- Made sure sauces were always stocked to ensure timely service to our guests
- Bagged or plated orders and made sure every item was correct in the order
- Processed new orders quickly and accurately, completing 100+ daily transactions.
- Trained new employees on a regular basis
- Used cash registers and POS systems
- Took drive-thru orders on the headset or outside on the tablet
- Occasionally helped in the kitchen whenever needed
Education
Associate of Arts - Criminal Justice
San Antonio College
San Antonio, TX01.2024
High School - undefined
Legacy of Educational Excellence (LEE) High School
San Antonio, TX01.2020
Skills
- Organized
- People-oriented
- Emotionally supportive
- Self-sufficient
- Certified in CPR
- Active listening
- Time management
- Dependable
- Customer service
- Scanner operations
- Heavy lifting
- Adaptability
- Friendly demeanor
Certification
- TABC license
- Texas Food Handler license
Timeline
Server
Alamo Biscuit Company
04.2025 - Current
Daycare Teacher
Just Kids Christian Academy
11.2022 - 03.2025
Redemption Cashier
Andretti Indoor Karting & Games San Antonio
05.2021 - 02.2023
Cashier
Chick-fil-A
04.2018 - 04.2021
Associate of Arts - Criminal Justice
San Antonio College
High School - undefined
Legacy of Educational Excellence (LEE) High School