Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brisa Ornelas

Fort Worth,TX

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

4
4
years of professional experience

Work History

Patient Care Technician

Baylor Scott & White Medical Center
03.2023 - Current
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Reduced stress for patients and families through effective communication and empathetic support.
  • Performed bladder scans, EKGs, and other tests accurately and efficiently for prompt analysis.
  • Monitored vital signs for early detection of medical issues, ensuring timely intervention.
  • Contributed to team meetings, offering insights on patient care improvements based on direct observations.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.

Patient Transporter

Aramark
03.2022 - 02.2023
  • Warmly greeted patients and visitors and made each feel welcome.
  • Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
  • Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
  • Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
  • Maintained strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care delivery.
  • Enhanced patient comfort by providing compassionate care and timely transportation.
  • Collaborated with PCTs and nurses to maintain stability during transport and facilitate event-free transport.

Warehouse Worker

Amazon
11.2021 - 03.2022
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Facilitated smooth operation of loading dock, coordinating efficient loading and unloading of trucks.
  • Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.

Education

Arlington Heights High School
Fort Worth, TX
06-2019

Skills

  • Patient observation
  • Active listening
  • Problem resolution
  • Complaint resolution
  • Client relations
  • Customer service
  • Team development
  • Administrative support

Timeline

Patient Care Technician

Baylor Scott & White Medical Center
03.2023 - Current

Patient Transporter

Aramark
03.2022 - 02.2023

Warehouse Worker

Amazon
11.2021 - 03.2022

Arlington Heights High School

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