Brisa Saenz
Elk Grove,CA
Summary
Results-driven professional focused on delivering exceptional support for clients needs. Offers strong background in customer relations and communication. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Guest Service Associate
European Wax Center
Elk Grove, CA
02.2023 - Current
- Welcomed and acknowledged guests upon arrival, with smile, eye contact and friendly verbal greeting using guest's names.
- Used Zenoti to check daily record sheets and guest accounts.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Processed guest check-ins and check-outs following procedures for fast turnover.
Behavior Technician
Autism Behavior Services, Inc
09.2021 - Current
- Dedicated to helping children on the Autism Spectrum and their families.
- Utilized Applied Behavior Analysis (ABA) to teach individuals on the Autism Spectrum.
- Trained in the basics of ABA, in order to obtain and be a certified Applied Behavior Analysis Technician.
Staffing / Behavior Technician
Maxim Healthcare
07.2022 - 02.2023
- Working with students who are on the autism spectrum in a classroom setting.
- As well as with the students 1 on 1, in groups, or alongside the teacher as classroom support.
- Provided a variety of services to support individuals with disabilities to address life’s challenges and achieve personal goals.
Hospitality Team Member
Chic-Fil-A
Elk Grove, CA
07.2019 - 06.2021
- Created a positive and productive place to work.
- Working here was an opportunity for teamwork and leadership development in a positive, people-focused environment.
- Aimed to provide quality service and hospitality to the guests and communities as well.
- While delivering our core four: smile, create and maintain eye contact, speak enthusiastically, and make emotional connections with guests.
Advertising/ Customer service representative
Town Insurance Services
01.2016 - 01.2018
- Answered phone calls, messages, and transfered calls.
- Collaborated with managers, co-workers, and customers.
- Performed administrative support tasks such as operating with computers.
- Assisted and recommended ways to address issues.
- Identified priorities, deadlines, and expectations.
- Adapted to and learned from change, difficulties, and feedback.
Education
Degree - sociology
Cosumnes River College
Sacramento, CaliforniaDiploma -
Laguna Creek High School
05.2020
Skills
- Data taking
- Productive
- Flexible
- Adaptable
- Multi-tasking
- 7 years of excellent customer service
- Strong organizational skills
- Great at interacting and communicating effectively with others
- Computer literacy
- Dependable
- Detail-oriented
- Leadership skills
Timeline
Guest Service Associate
European Wax Center
02.2023 - Current
Staffing / Behavior Technician
Maxim Healthcare
07.2022 - 02.2023
Behavior Technician
Autism Behavior Services, Inc
09.2021 - Current
Hospitality Team Member
Chic-Fil-A
07.2019 - 06.2021
Advertising/ Customer service representative
Town Insurance Services
01.2016 - 01.2018
Degree - sociology
Cosumnes River College
Diploma -
Laguna Creek High School