Brisa Zavala
Manor,TX
Summary
Hardworking and passionate job seeker eager to grow. Solid team player with a positive demeanor. Motivated to maintain customer satisfaction and contribute to company success.
Overview
6
6
years of professional experience
Work History
Licensed Insurance Broker
A&G Insurance Agency
03.2020 - Current
- Increased client satisfaction by providing personalized insurance advice and policy recommendations based on their financial goals.
- Ensured the clients needs are fulfilled and the customer experience is at its highest.
- Developed strong relationships with clients, resulting in a high level of trust and repeat business.
- Educated clients on the insurance products and services, helping them make informed decisions about their coverage options.
- Resolved inquiries regarding policy status, billing, coverages, endorsements, cancellations, etc.
- Investigated and resolved customer inquiries and complaints quickly.
- Answer 30+ daily customer telephone calls promptly and assist in-person clients.
- Assisted in training new brokers on company procedures, product offerings, sales techniques, and our systems.
- Received "employee of the month" for outstanding performance.
Retail Cashier
Big Joy Wigs & Beauty
08.2018 - 03.2020
- Greeted clients with a positive attitude.
- Streamlined checkout process for faster transactions, resulting in shorter wait times for customers.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Assisted with store inventory management, ensuring timely replenishment of stock on the sales floor.
Education
High School Diploma -
Lbj High School
Austin, TX2018
Skills
- Time management
- Multitasking
- Adaptability
- Customer service
- Problem-solving
- Microsoft Outlook
Timeline
Licensed Insurance Broker
A&G Insurance Agency
03.2020 - Current
Retail Cashier
Big Joy Wigs & Beauty
08.2018 - 03.2020
High School Diploma -
Lbj High School
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