Briseth L. Abanto
Montgomery County,MD
Summary
Versatile and highly organized bilingual professional with over 13 years of experience delivering exceptional service in healthcare, education, and logistics. Proven expert in managing complex administrative operations, including patient registration at Trinity Health, special education advocacy, and bilingual fleet dispatch. Recognized for academic excellence as a two-time Dean’s List honoree while earning a B.S. In criminal justice. Committed to maintaining strict confidentiality, optimizing office workflows, and providing empathetic, clear communication in both English and Spanish.
Overview
11
11
years of professional experience
Work History
Registrar
Trinity Health
2025.02 - Current
- Collected patient demographics and medical history accurately during intake.
- Registered patients using electronic health record systems efficiently.
- Coordinated appointment scheduling across multiple departments, optimizing workflow to facilitate timely patient access to services.
- Scheduled and confirmed patient appointments and consultations.
- Greeted patients upon arrival, collected required documents, verified demographic information against existing records to ensure accurate registration.
- Verified and entered necessary information into patient management system.
- Maintained confidentiality of patient records in compliance with regulations.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of patient health information.
- Collaborated with healthcare providers to streamline registration workflows.
- Assisted patients with questions regarding registration procedures, delivering customer service to enhance patient experience.
- Answered phones promptly and courteously while addressing patient inquiries related to registration matters.
- Collected co-payments from patients at the time of service. from patients at time of service.
Paraeducator, Special Education
Clarksburg High School
2022.10 - 2024.08
- Implemented Individualized Education Programs (IEPs) by following tailored strategies and accommodations to meet each student's unique needs.
- Supported special needs students through one-on-one and small group interactions during classroom activities.
- Student Advocacy: Advocate for the needs of special needs students, ensuring they receive appropriate services and support
- Prepared and maintained documentation, including IEP progress reports and meeting materials, to support effective collaboration within the special education team.: Prepare and maintain necessary documentation, including IEP progress reports and meeting materials, to support the special education team
Bilingual Customer Facilitator
Casters Transportation Services
2020.08 - 2022.10
- Customer Service: Act as the primary point of contact for customers and drivers, providing exceptional bilingual customer service and resolving inquiries efficiently
- Issue Resolution: Assessed customer and driver needs, identified root causes of issues, and created detailed tickets for effective tracking and resolution
- Monitored and managed customer situations, escalating complex or urgent issues to supervisors for timely resolution.
- Information Gathering: Researched and gathered necessary information to provide accurate, timely responses to customer inquiries, enhancing customer experience
- Dispatch Coordination: Scheduled and dispatched drivers and vehicles to locations, optimizing operations and contributing to customer satisfaction
- Collaborated with dispatchers to ensure smooth operations: Work collaboratively with other dispatchers to ensure seamless operations and provide mutual support
Bilingual Administrative Assistant
Cardiac Associates
2015.04 - 2018.02
- Patient Support: Provide comprehensive administrative support to both patients and staff, ensuring a positive and efficient experience
- Communication: Managed high volume of incoming calls, responded to inquiries, and scheduled appointments to enhance patient engagement
- Front Desk Operations: Greeted patients, checked them in and out, collected co-payments, and scheduled follow-up appointments to ensure smooth patient flow
- Entered patient charges into billing system to ensure accurate financial records.: Accurately enter charges into the system to ensure accurate billing and financial records
- Patient Records: Maintained accurate, up-to-date patient records through meticulous data entry and organized medical files for easy access
- Office Management: Assist in the organization and maintenance of the office environment, including filing systems and correspondence
Education
Bachelor of Science - Criminal Justice Minor in Psychology
University of Maryland Global Campus
Adelphi, MD2026-12
Medical Assistant -
Loving Hearts Training Center LLC
Baltimore, MD2026-03
Skills
- Fluent in English and Spanish
- DispatchTrack
- MS Office
- SharePoint
- Adobe Creative Cloud
- Maintaining confidentiality
- Ability to prioritize workload
- Ability to multitask
- Filing
- Scheduling
- Correspondence
- Operations management
- Team collaboration
- Patient registration
- Customer service
- Teamwork
- Professionalism
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Registrar
Trinity Health
2025.02 - Current
Paraeducator, Special Education
Clarksburg High School
2022.10 - 2024.08
Bilingual Customer Facilitator
Casters Transportation Services
2020.08 - 2022.10
Bilingual Administrative Assistant
Cardiac Associates
2015.04 - 2018.02
Medical Assistant -
Loving Hearts Training Center LLC
Bachelor of Science - Criminal Justice Minor in Psychology
University of Maryland Global Campus
References
Available upon request
Education
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