BRISHNA KAKEPOTO
Truist Bank
Cumming,GA
8
years of professional experience
Versatile professional with strong customer service, communication, and time management skills, adept at fostering positive client interactions and supporting team objectives. Proven ability to connect with diverse audiences and efficiently manage workflow. Seeking to leverage experience in a challenging new role that values customer engagement and technical support.
Work History
Universal Banker
2 Months- Assisted customers with account inquiries and transactions efficiently.
- Educated clients on banking products to enhance their financial decisions.
- Processed loan applications and evaluated client eligibility effectively.
- Maintained compliance with bank policies and regulations diligently.
- Ensured compliance with all regulatory requirements during the process of account opening and management.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Ability to educate and connect customers to technology and share the value of mobile banking and online services.
SUBSTITUTE
1 Year 2 Months- Managed classroom sessions and enforced lesson plans to maintain curriculum continuity during teacher absences.
- Adapted instruction to varied student levels, producing measurable improvement in class participation.
- Implemented behavior management strategies reducing disruptions and improving instructional time.
- Collaborated with staff to align substitute lessons with ongoing objectives, producing consistent student outcomes.
Administrator Support
2 Years 1 Month- Managed project timelines and led product launches across cross-functional teams
- Built strong client relationships and handled escalations effectively
- Improved delivery processes to reduce time-to-market and boost operational efficiency
- Conducted market research to support product positioning and strategic planning
- Maintained dashboards, templates, and documentation for leadership reporting
- Analyzed post-launch results and provided data-driven recommendations
- Coordinated with IT and marketing teams to implement new software tools, enhancing project tracking and communication across departments.
Sales Outreach Coordinator
1 Year 7 Months- Owned day-to-day sales outreach efforts, managing prospect research, messaging, follow-ups, and scheduling
- Built and maintained prospect lists, ensuring accurate CRM data and timely follow-ups
- Tracked outreach activity and results, adjusting messaging and cadence to improve response rates
- Assisted in developing strategies for assessing effectiveness of outreach efforts.
TEAM LEAD
1 Year 2 Months- Led, mentored, and motivated a team of customer solutions specialists
- Held team meetings to communicate goals and performance expectations
- Provided coaching and development to enhance team skills and growth
- Oversaw complex customer inquiries and escalations, ensuring timely resolution
- Streamlined workflows and reduced response times by improving support processes
- Strengthened customer relationships and supported retention efforts with account teams
Relationship Banker
3 Years 3 Months- Served as primary client liaison delivering tailored banking solutions and resolving inquiries efficiently.
- Opened accounts and processed credit applications while maintaining error-free transaction records.
- Exceeded monthly sales goals by cross-selling personal and small-business products with measurable results.
- Trained customers on digital banking tools and security to increase adoption and reduce support needs.
- Maintained daily cash accuracy and completed end-of-day reconciliations to ensure operational integrity.
Skills
Verbal and written communication
Excellent time management skills
Effective workflow management
Team building and leadership
Cash handling
Cross-selling tactics
Technical support
Customer Service
Timeline
Universal Banker
Truist Bank
08.2026 - CurrentRead More
SUBSTITUTE
Hamzah Science Academy
03.2025 - 05.2026Read More
Sales Outreach Coordinator
P2P track
05.2023 - 12.2024Read More
Administrator Support
North-Star Technologies Inc
02.2023 - 03.2025Read More
TEAM LEAD
Kyndrly
10.2021 - 12.2022Read More
Relationship Banker
BB&T Bank
04.2018 - 07.2021Read More