Brisilda Hysenaj
Scottsdale,AZ
Summary
A highly motivated treasury specialist with over 15+ years of experience in retail banking, customer service, and bank operations. Experienced in onboarding, expansion, retention of treasury relationships, and providing exemplary customer service. Team player who thrives on challenges and translating visions into achievable goals.
Overview
16
16
years of professional experience
Work History
Treasury Delivery Specialist II
First Interstate Bank
- Responsible for onboarding, implementation, and maintenance of all Treasury products such as: ACH, Online wires, positive pay, business bill pay, remote deposit capture, and sweeps
- Ensured accuracy, timeliness, and consistency in completing all documentation such as service agreements, and client correspondence
- Targeted sales/service opportunities by using bank reports and other means to establish proactive and responsive communication plans with bank partners and customers
- Prepared ACH, wires, Positive Pay, and RDC annual audits to adhere to banks regulatory compliance laws
- Prepared in depth relationship reviews to maximize business cash flow and identify opportunities to expand services and revenue
- Assisted treasury officers in generating non-interest income for the bank.
Branch Manager II
GWB/ First Interstate Bank
01.2019 - 01.2022
- Provide leadership, support, direction, and guidance to branch staff
- Worked closely with cash management, C&I, and CRE to onboard large business customers
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales
- Assessed employee performance and developed improvement plans
- Completed filings and upheld strict compliance with regulatory agencies and supervisors
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements
Assistant Branch Manager
Brookline Bank
01.2017 - 01.2019
- Coached and developed portfolio management including relationship management, prospecting, profitability, etc
- Provided expertise on loan structuring, pricing, and developing customized solutions; helped identify solutions to complex challenges
- Analyzed reports, metrics, issues, and opportunities
- Exceeded checking account goal by 200% and new money goal by 262%.
Assistant Branch Manager
Eastern Bank
01.2013 - 01.2017
- Oversaw and guided branch teams of tellers and personal bankers
- Scored highly with customer service satisfaction and internal audits
- Acquired new clients with various products and services and deepened existing relationships.
Personal Banker
Citizens Bank
01.2006 - 01.2013
- Executed variety of banking transactions in personal and business accounts
- Assisted clients on banking products including checking, savings, loans, and lines of credit.
Education
Bachelor of Science - Finance and Accounting Management
Northeastern University
Boston, MA01.2016
Skills
- Analytical and Critical Thinking
- Teamwork and Collaboration
- Interpersonal Communication
- Organizational Skills
References
References provided upon request.
Timeline
Branch Manager II
GWB/ First Interstate Bank
01.2019 - 01.2022
Assistant Branch Manager
Brookline Bank
01.2017 - 01.2019
Assistant Branch Manager
Eastern Bank
01.2013 - 01.2017
Personal Banker
Citizens Bank
01.2006 - 01.2013
Treasury Delivery Specialist II
First Interstate Bank
Bachelor of Science - Finance and Accounting Management
Northeastern University
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