Brissedt Godinez
El Paso,USA
Overview
7
7
years of professional experience
1
1
Certification
Work History
Youthcare worker
Southwest Key Programs
11.2022 - 06.2024
- Supervised daily activities to ensure safety and well-being of youth participants.
- Implemented individualized care plans to address emotional and behavioral needs.
- Trained new staff on protocols, policies, and best practices in youth care.
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
- Delivered crisis intervention services when necessary, addressing urgent concerns promptly while maintaining safety for all involved parties.
Delivery Driver
AutoZone
01.2021 - 11.2021
- Delivered packages efficiently while adhering to safety protocols and traffic regulations.
- Operated delivery vehicle, ensuring proper maintenance and cleanliness of the fleet.
- Coordinated with dispatch to optimize routes, enhancing delivery timeliness and customer satisfaction.
- Managed inventory levels by tracking deliveries and reporting discrepancies promptly.
Customer Service Representative
GC Services
06.2019 - 01.2021
- Resolved customer inquiries efficiently using CRM systems to enhance satisfaction and retention.
- Developed training materials for new representatives, improving onboarding processes and knowledge retention.
- Streamlined communication protocols between departments, reducing response times for customer issues.
- Mentored junior staff on best practices for conflict resolution, fostering a collaborative team environment.
Shift Leader
Little Caesars Pizza
01.2019 - 01.2021
- During each shift, the shift lead motivates, directs and coaches employees to work proficiently at their assigned stations and then follows-up to ensure tasks are completed in a timely manner.
- Supervised daily operations to ensure high-quality food production and customer service standards.
- Trained and mentored team members on efficient pizza-making techniques and safety protocols.
- Maintained cleanliness and organization of work areas in compliance with health regulations and company standards.
Cashier/Customer Service
Murphy USA
06.2019 - 08.2020
- Provided a prompt, efficient, and courteous customer experience. Responded and resolved customers’ requests and concerns. Assisted customers with purchases and fuel transactions. Operated cash register. Restocked merchandise.
- Maintained accuracy in cash handling and balanced registers at shift end.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
Customer Service Representative
GC Services
08.2019 - 07.2020
- Implemented feedback mechanisms to gather insights from customers, driving service improvements and innovation.
- Analyzed customer feedback trends to identify areas for service enhancement and operational adjustments.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Cashier/Customer Service
Vista Market
05.2017 - 06.2019
- Handled cash, credit or check transactions with customers. Ensure pricing is correct. Issued change, receipts, refunds, or tickets. Redeemed stamps and coupons. Counted money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change. Resolved customer complaints, guide them and provide relevant information.
Education
High school diploma -
Clint Early College Academy
El Paso, TX06.2020
Skills
- Point of sale operations
- Food service experience
- Retail merchandising experience
- Cash management expertise
- Retail store management
- Proficient typist
- Childcare experience
- Proficient in Microsoft Excel
- Bilingual
- Time management
- Office experience
- Data entry
Certification
- Driver's License
- CPR Certification February 2023 to February 2025
Languages
Spanish - Fluent
English - Fluent
Additional Information
- EDUCATION
- El Paso Community College: Currently earned 25 credit hours towards Bachelorette Degree in Business Administration.
- Hard Worker; Dependable, Integrity
Timeline
Youthcare worker
Southwest Key Programs
11.2022 - 06.2024
Delivery Driver
AutoZone
01.2021 - 11.2021
Customer Service Representative
GC Services
08.2019 - 07.2020
Customer Service Representative
GC Services
06.2019 - 01.2021
Cashier/Customer Service
Murphy USA
06.2019 - 08.2020
Shift Leader
Little Caesars Pizza
01.2019 - 01.2021
Cashier/Customer Service
Vista Market
05.2017 - 06.2019
High school diploma -
Clint Early College Academy
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