Bristen Scherer
Killbuck,OH
Summary
Diligent customer service representative with 5+ years of experience performing variety of technical and manual tasks. Experienced in meeting customer needs in fast-paced environments while multitasking and balancing daily work duties. Collaborates well with other team members and willing to help in any capacity to complete jobs.
Overview
11
11
years of professional experience
Work History
Medical Receptionist
Pomerene Hospital
Millersburg, OH
05.2025 - Current
- Managed patient appointment scheduling, check-in, check-out, payments for billing and confirmed insurance details efficiently
- Handled incoming calls, addressed inquiries, and directed messages to appropriate staff promptly to facilitate smooth operations
- Checked patient demographics and health history to keep information current while maintaining HIPPA regulations
Operations Lead
Aspen Dental
Wooster, OH
10.2023 - Current
- Co-managing daily operations to ensure the best experience for patients
- Collecting, verifying and entering insurance information
- Scheduling and front desk operations
- Reviewing patients treatment and cost for procedures
Laborer
Kent Elastomer Products Inc.
07.2016 - 01.2020
- Prepare product for proper extraction
- Completed appropriate procedures for each product
- Documentation and report creation of product inventory
- Quality inspection of finalized product
Night Auditor /Front Desk Receptionist
Berlin Resort
08.2015 - 07.2016
- Completed check-ins and directed guests to their rooms
- Completed check-out and made sure accounts and charges were current
- Answered phones and emails to assist guests with reservations, questions and concerns
- Made and edited (as needed) guest reservations
- Ran daily reports and did end-of day paperwork
- Balanced cash drawer and batched credit cards; ran reports to verify
- Resolved customer problems and complaints.
Customer Service Representative
Bellstores Inc.
12.2014 - 08.2015
- Provided primary customer service to 100's of customers a day in a fast-paced environment
- Offered assistance when needed
- Stocked and fronted shelves and coolers
- Maintained cleanliness of store
- Checked identification for proof-of-age and refusing alcohol, tobacco and lottery sales to underage customers
- Balanced cash drawer at beginning and end of shift, verifying with end-of-shift reports
Education
High School Diploma -
West Holmes High School
Millersburg, OH05.2013
Skills
- Sorting and delivery
- Payment processing and posting
- Computer skills
- Punctual
- Excellent customer service and assistance
- Training staff
- Documentation and reporting
- Work well individually or in a team environment
- Scheduling and Coordination
- Organized
- Verbal and Written Communication
- HIPPA
Timeline
Medical Receptionist
Pomerene Hospital
05.2025 - Current
Operations Lead
Aspen Dental
10.2023 - Current
Laborer
Kent Elastomer Products Inc.
07.2016 - 01.2020
Night Auditor /Front Desk Receptionist
Berlin Resort
08.2015 - 07.2016
Customer Service Representative
Bellstores Inc.
12.2014 - 08.2015
High School Diploma -
West Holmes High School