Britani Bohrer
Austin,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Customer Experience Specialist
MAGFAST LLC
07.2020 - Current
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Streamlined customer support processes for increased efficiency and faster resolution times.
- Collaborated with team members to create a positive work environment and improve overall customer experience.
- Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience.
- Maintained a high level of knowledge on company products and services, enabling efficient issue resolution for customers.
- Participated in cross-functional teams to address complex problems, improving overall customer experience strategy.
- Managed timely and effective replacement of damaged or missing products.
- Investigated and resolved accounting, service and delivery concerns.
- Sought ways to improve processes and services provided.
Customer Experience Specialist
Stitch Fix
09.2019 - 07.2020
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
Carpenter Apprentice
Martin Bohrer Custom Carpentry
07.2015 - 09.2019
- Contributed to successful project completion by assisting in the installation of fixtures, cabinets, and flooring.
- Improved project efficiency by accurately measuring, cutting, and assembling materials for various carpentry tasks.
- Supported team members with efficient material handling, ensuring timely availability of required supplies for each task.
- Assisted in the construction of residential framing projects, contributing to precise alignment and stability of structures.
- Expedited project timelines by efficiently preparing surfaces for painting or staining applications after proper sanding procedures were completed.
- Ensured client satisfaction by addressing concerns promptly and implementing appropriate solutions under the supervision of senior carpenters.
- Demonstrated adaptability by working on a diverse range of projects including residential remodels, commercial fit-outs, and new construction.
- Installed drywall, ceilings, trim and fabricated replacement trim and moldings.
- Inspected buildings to identify repair needs.
- Achieved accurate cuts using miter saws, table saws, circular saws, jigsaws, routers, planers while adhering to all safety protocols.
Education
High School Diploma -
Randall High School
Amarillo, TX05.2008
Skills
- CRM Software
- Problem Resolution
- Time management abilities
- Decision-Making
- Remote Office Availability
- Excellent Communication
- Teamwork and Collaboration
- Adaptability
- Customer service excellence
- Calm Under Pressure
Timeline
Customer Experience Specialist
MAGFAST LLC
07.2020 - Current
Customer Experience Specialist
Stitch Fix
09.2019 - 07.2020
Carpenter Apprentice
Martin Bohrer Custom Carpentry
07.2015 - 09.2019
High School Diploma -
Randall High School
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