Britani Hauger
Turtle Creek,PA
Overview
6
6
years of professional experience
Work History
Routing Specialist
Witt Pest Management
Pittsburgh, PA
03.2022 - Current
- Answer inbound calls from current customers in the Pittsburgh region
- Schedule service requests and follow ups for current customers for any interior/exterior pest/rodent issues they are having
- Check messages and emails daily from customers then reach out to them to address their concerns
- Work directly with the technicians to address any issues they are having while out in the field
- Inform customers about our service packages and what they include
- Process payments and update accounts to reflect balance changes
- Work closely with managers to prioritize tasks according to importance and urgency levels
Appraisal Coordinator
eStreet AMC
Wexford, PA
05.2021 - 01.2022
- Created daily reports for my service team
- Followed up with vendors on property inspections and any problems that occurred while viewing the properties
- Directly followed up with clients daily on reports and ongoing issues with vendors
- Made outbound calls/received inbound calls from vendors
- Handled fee requests/approvals from clients
- Canceled/cloned orders daily that then get assigned to a vendor
- Handled escalations from other team members via email
- Coordinated with the loan originators, underwriters, and other departments to ensure timely completion of appraisals
Lead Customer Service Associate
Empire Today Flooring
Oakmont, PA
10.2020 - 01.2021
- Handled inbound calls from current customers in the Pittsburgh region
- Made outbound calls to customers to follow up about services and additional information needed to schedule an appointment
- Scheduled flooring inspections, installs and service appointments
- Worked directly with the Installation Manager/Install Coordinator on scheduling escalated customers and following up with inspection results
- Sent daily reports with NPS/NSS scores, market numbers and customer feedback to the Pittsburgh region
- Resolved any and all customer issues regarding their flooring
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
Regional Customer Service Representative
West Shore Home
Penn Hills, PA
05.2020 - 07.2020
- Handled inbound service calls from customers throughout Pennsylvania
- Made outbound calls to customers to follow up about services and additional information needed to book an appointment
- Ordered service parts for appointments
- Set up appointments for technicians to service shower/bath and window/door issues
- Worked directly with the installation managers on complex situations
- Informed customers about the products/services
- Assisted customers with making payments or establishing payment plans to bring accounts current
Customer Service Representative
Atlantic Broadband
Johnstown, PA
12.2019 - 04.2020
- Answered inbound customer calls
- Provided information to customers on their monthly billing
- Processed customer payments and refunds
- Sold cable, internet and phone services
- Provided technical support for any issues regarding cable and internet services
- Provided information on current customer packages
- Assisted in the development of pricing strategies to maximize profits while meeting customer needs
- Corresponded with online customers via electronic mail, telephone or other electronic messaging
Technical Support Representative
eStreetConcentrix
Johnstown, PA
10.2017 - 11.2019
- Answered inbound customer calls
- Assisted customers with technical support for Intuit QuickBooks Online
- Communicated details and pricing for software packages
- Provided federal and state tax information to small businesses
- Handled customer refunds
- Accepted customer payments
- Provided technical assistance to customers through phone, email and chat support
Education
High School Diploma -
Ferndale Area Junior/Senior High School
Johnstown06.2015
Some College (No Degree) - General Studies
Pennsylvania Highlands Community College
Johnstown, PASkills
- Scheduling
- Complaint Resolution
- Inbound and Outbound Calling
- Product Knowledge
- Data Entry
- Client Relations
- Microsoft Excel
- Credit Card Payment Processing
- Customer Service
Timeline
Routing Specialist
Witt Pest Management
03.2022 - Current
Appraisal Coordinator
eStreet AMC
05.2021 - 01.2022
Lead Customer Service Associate
Empire Today Flooring
10.2020 - 01.2021
Regional Customer Service Representative
West Shore Home
05.2020 - 07.2020
Customer Service Representative
Atlantic Broadband
12.2019 - 04.2020
Technical Support Representative
eStreetConcentrix
10.2017 - 11.2019
High School Diploma -
Ferndale Area Junior/Senior High School
Some College (No Degree) - General Studies
Pennsylvania Highlands Community College