Lela Brijraj
Schenectady,NY
Summary
Dedicated and empathetic customer service professional with over 6 years of experience in providing exceptional support and resolving customer issues. Seeking to leverage my strong communication skills, problem-solving abilities and leadership qualities to contribute to the success of my team as a Customer Service Representative. Committed to delivering high-quality service and ensuring customer satisfaction.
Overview
8
8
years of professional experience
Work History
Routing Specialist
Cats Eye Pest Control
05.2023 - Current
- As a Routing Specialist, I managed scheduling for a team of service technicians, provided exceptional customer service by addressing inquiries and resolving complaints.
- Communicated effectively with customers via phone, email, and in-person.
- Developed and implemented Standard Operating Procedures (SOPs) to streamline processes, and resolved work orders by coordinating with various departments.
- Successfully provided team leadership to achieve sales targets and maintain high standards of customer service.
Assistant Operations Manager
Protective Industrial Products
09.2021 - 05.2023
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints promptly and professionally.
- Developed strategic plans for improving operational processes and increasing productivity levels.
- Coordinate and Conducted regular meetings with staff members to discuss performance issues or concerns.
- Managed inventory, ensured product availability, and implemented merchandising strategies to enhance the customer experience.
- Trained and mentored associates, fostering a collaborative and efficient work environment.
Department Manager
Wal-Mart
08.2016 - 12.2020
- Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
- Delegated work to staff, setting priorities and goals.
- Managed daily operations, ensuring efficient workflow and productivity.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Full responsibility for all maintenance and inventory within the department.
Education
Highschool Diploma -
Schenectady High School
Schenectady06.2014
Business And Accounting
Schenectady County Community Collage
SchenectadySkills
- Leadership
- Communication
- Microsoft Suite Proficiency
- Scheduling/Dispatch
- Problem-solving
- AI Illustrator
- Multitasking efficiency
- Interpersonal relationship building
- Quality of service
References
Available upon request.
Timeline
Routing Specialist
Cats Eye Pest Control
05.2023 - Current
Assistant Operations Manager
Protective Industrial Products
09.2021 - 05.2023
Department Manager
Wal-Mart
08.2016 - 12.2020
Highschool Diploma -
Schenectady High School
Business And Accounting
Schenectady County Community Collage
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