Britani Wilson
Summary
Experienced professional with a background in operational management and customer service, demonstrating strong capabilities in financial analysis and data management. Successfully managed daily operations, including employee scheduling and payroll oversight, while ensuring compliance with company policies and safety regulations. Developed and implemented training programs that enhanced team performance and operational efficiency, contributing to improved customer satisfaction levels. Proven ability to analyze performance metrics and identify opportunities for process improvements, aligning with organizational goals.
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
18
18
years of professional experience
2007
2007
years of post-secondary education
Work History
Assistant Manager
Aldi Foods
Wichita
12.2025 - Current
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Developed a system for tracking inventory and ordering supplies as needed.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Evaluated individual and team business performance and identified opportunities for improvement.
Store Manager
Aldi Foods
Wichita
07.2008 - 08.2024
- Led team initiatives to streamline inventory management, significantly improving stock accuracy and reducing waste.
- Implemented training programs for new staff, enhancing operational efficiency and promoting a culture of teamwork.
- Developed and executed sales strategies, resulting in increased store profitability and improved customer engagement.
- Monitored performance metrics regularly, identifying trends to optimize staffing and enhance service delivery.
- Coordinated daily operations to ensure compliance with safety standards, maintaining a secure environment for customers and employees.
- Analyzed customer feedback to refine service processes, directly contributing to elevated customer satisfaction levels.
- Managed budgetary forecasts and expense reports, ensuring financial accountability and resource allocation aligned with company goals.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated and maintained store signage and displays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Performed regular price checks to ensure competitive pricing.
- Developed strategies to maximize sales and profitability.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Education
West Elk High School
Howard , KsSome College (No Degree) - Business Administration
Butler community college
El Dorado , KsSkills
- Financial analysis
- Data analysis
- Budget management
- Inventory management
- Performance evaluation
- Conflict resolution
- Strategic planning
- Team leadership
- Payroll management
- Sales strategy
- Operational efficiency
- Customer engagement
- Training and development
- Safety compliance
- Employee scheduling
- Employee supervision
- Schedule oversight
- Retail operations
- Orientating and training
- Goal setting
- Workload management
- Customer service
- Team motivation
- Budgeting and finance
- Task delegation
- Customer service and satisfaction
- Recruiting and interviewing
- Team motivation techniques
- Staff development
- Sales growth
- Sales monitoring
- Policy enforcement
- Coaching and mentoring
- Orientation and training
- Cost control
- Verbal and written communication
- Financial reporting
- Financial management
- Customer rapport
- Performance reviewing
- Money handling
- Product and service sales
- Problem-solving
- Customer relations
- Team building
- Decision-making
- Sales forecasting
- Multitasking and organization
- Business development
- Staff management
- Adaptability and flexibility
- Recruitment and hiring
- Operations management
Timeline
Assistant Manager
Aldi Foods
12.2025 - Current
Store Manager
Aldi Foods
07.2008 - 08.2024
West Elk High School
Some College (No Degree) - Business Administration
Butler community college