Britania Clarke
Runnemede,NJ
Summary
Results-driven professional with extensive experience in project management and quality assurance. Known for enhancing customer experiences and fostering high-performing teams. Committed to delivering measurable outcomes by leveraging conflict resolution and adaptability in dynamic environments.
Overview
7
7
years of professional experience
Work History
General Manager
Blink Fitness/ PureGym
Irvington, New Jersey
07.2023 - Current
- Built a high-performing team of front desk employees through targeted hiring, training, and coaching.
- Drove member growth and ancillary revenue to surpass club targets.
- Engaged with members on the floor and at front desk to enhance experience.
- Conducted regular inspections to assess cleanliness and maintenance standards.
- Facilitated the club transition during the PureGym acquisition to lessen disruption for staff and members.
Production Coordinator
TransPerfect Translations International
New York, New York
10.2021 - Current
- Ensured timely delivery of transcripts and exhibits by formatting, printing, and shipping to clients.
- Maintained accurate tracking of deadlines and pertinent information for assignments.
- Executed order confirmations and follow-ups with clients, providing rate quotes when required.
- Adapted to work environments, demonstrating efficiency both on-site and remotely.
Front Desk Receptionist
Allen & Overy LLP
New York, New York
05.2019 - 03.2020
- Managed visitor coordination by greeting and directing guests to appropriate personnel.
- Handled incoming calls and efficiently directed them to relevant departments.
- Scheduled appointments and meetings for staff, ensuring optimal calendar management.
- Coordinated with various departments to facilitate seamless communication and service delivery.
Education
Bachelor of Science - Business Management
Skidmore College
Saratoga Springs, NY05-2021
Skills
- Team building and training
- Customer experience improvement
- Quality assurance
- Project management
- Conflict resolution
- Revenue growth
Timeline
General Manager
Blink Fitness/ PureGym
07.2023 - Current
Production Coordinator
TransPerfect Translations International
10.2021 - Current
Front Desk Receptionist
Allen & Overy LLP
05.2019 - 03.2020
Bachelor of Science - Business Management
Skidmore College