Highly motivated, customer service-driven professional offering 10 years of experience developing positive business relationships and coordinating quality business practices.
Overview
18
18
years of professional experience
Work History
Store Manager
Gerhard’s Kitchen Bath & Lighting Store
08.2017 - Current
Drive sales collaboratively to meet store’s financial monthly goals
Develop repeat sales, new relationships, and future business with emphasis on building brand in community
Develop strong partner relationships with vendors to sustain pricing and agreements
Recruit, hire, and train according to business needs
Train team with new products launching, vendor focus and/or new processes/change
Merchandising planning and allocation, inventory management, construction planning and scheduling
Partner with other intercompany departments to ensure costing and expenses are billed appropriately
Event planning, scheduling
2020 Design.
Associate Manager
Ulta
06.2015 - 06.2017
Recruit and hire according to business needs
Effectively build a schedule weekly based on budget
Lead and train team through new organizations/processes
Provide wow experiences to guest to build relationships.
Prestige Manager
Ulta
06.2014 - 06.2015
Effectively manage designated budget to achieve company goals
Promote positive and professional vendor relationships and coordinate all in store events
Ensure that all team is knowledgeable of new product lines and launches
Support the salon marketing their services to guests
1/3 stores that made DAISY DREAM launch
Implemented new tool for company growth for salon services.
Category Manager
Victoria’s Secret ($4-6 million yearly)
05.2013 - 06.2014
Recruit and hire according to business needs
Coach and develop team to become sales experts
Lead change with new company strategies and technology advances
Strategize new resolutions for company directives based on store
Solve customer concerns with can do resolutions
Ranked BEST Customer Sales Lead 2x years.
Product Manager
Victoria’s Secret ($2-4 million yearly)
01.2007 - 05.2013
Execute the company brand guide by assisting the Category Manager in mapping and planning
Ensure compelling visual merchandising standards are achieved and maintained
Supports, models and enhances all selling and sales support behaviors to ensure a seamless customer experience
Assist Store Manager with new hire on boarding and training
Schedule Brand Guide activity.
Education
Bachelor’s of Science-Fashion Merchandising -
Westwood College
12.2011
Skills
Retail Store Operations
Team Building Training
Customer Service Excellence
Inventory Management
Merchandising Strategies
Business Analyzing
Problem-Solving
Multitasking and Organization
Outstanding communication skills
Accomplishments
Store #354 received Platinum Performance in 2010
Exceeded sales and profit goals by 2.7% in 2012
References
References available upon request
Timeline
Store Manager
Gerhard’s Kitchen Bath & Lighting Store
08.2017 - Current
Associate Manager
Ulta
06.2015 - 06.2017
Prestige Manager
Ulta
06.2014 - 06.2015
Category Manager
Victoria’s Secret ($4-6 million yearly)
05.2013 - 06.2014
Product Manager
Victoria’s Secret ($2-4 million yearly)
01.2007 - 05.2013
Bachelor’s of Science-Fashion Merchandising -
Westwood College
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