Danielle Helsdingen
Florence,AZ
Summary
Dynamic Virtual Assistant with over 10 years of customer service experience, skilled in managing operations and enhancing client satisfaction. Proven success in training teams of up to 10 members, resulting in significant improvements in service quality and operational efficiency. Expertise in business requirements and inventory management, supported by strong organizational skills and a commitment to excellence that ensures seamless virtual assistance. Recognized for exceptional communication, conflict resolution, and problem-solving abilities, consistently delivering empathetic service while fostering customer loyalty and achieving organizational goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Store Manager
Dollar General
Tucson, Arizona, US
08.2011 - 08.2016
- Trained and developed a team of 10, which improved overall customer satisfaction and helped create a more efficient work environment.
- Managed inventory control and operations, ensuring that business needs were met consistently, which directly contributed to store profitability.
- Created and managed staff schedules and payroll, helping to optimize labor costs while ensuring adequate coverage for customer service.
- Monitored and controlled shrink, implementing strategies that reduced loss and improved the bottom line.
- Provided training for new store managers, which equipped them with the skills needed to lead effectively and drive store performance.
- Handled all necessary paperwork, streamlining processes and making it easier for the team to focus on customer engagement.
- Prepared for inventory, ensuring accuracy and organization, which minimized discrepancies and improved stock management.
- Engaged with customers regularly, building relationships that enhanced their shopping experience and fostered loyalty to the store.
Assistant General Manager
Sonic Drive-In
Florence, AZ
05.2006 - 08.2020
- Led team in operational efficiency initiatives, enhancing service delivery and customer satisfaction.
- Developed training programs for staff, improving onboarding processes and employee retention rates.
- Oversaw daily operations, ensuring compliance with company policies and industry regulations.
- Coordinated cross-departmental communication to streamline workflows and enhance collaboration.
- Implemented cost-saving measures through process optimization, reducing overhead expenses significantly.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Managed team schedule with eye for coverage needs and individual strengths.
Overnight Sales Associate
Speedway LLC
Florence, United States
12.2020 - 09.2022
- Worked the overnight shift as a Sales Associate, managing store operations during off-peak hours, which ensured a seamless shopping experience for customers.
- Operated the cash register efficiently, handling transactions accurately and providing excellent customer service, helping to foster a welcoming atmosphere for late-night shoppers.
- Implemented price changes and executed monthly ad resets, ensuring that promotional materials were up to date, which contributed to maximizing sales opportunities.
- Maintained cleanliness and organization of the store, including stocking shelves and cleaning areas, which helped create a pleasant environment for customers and staff alike.
- Conducted breakdown and cleaning of machines, ensuring equipment was in top working condition, which minimized downtime and maintained service quality.
- Managed the check-in process for deliveries and vendors, verifying shipments and inventory accuracy, which supported effective inventory management and stock availability.
- Cooked and served quick foods, maintaining high standards of food safety and cleanliness, which enhanced the customer experience and promoted repeat business.
- Cleaned gas pumps and stocked coolers regularly, ensuring that all areas were tidy and well-stocked, which contributed to customer satisfaction and store reputation.
Education
High school diploma or GED -
Florence High School
Florence, Arizona01.2008
Hypnotherapy/Hypnotherapist
University of metaphysical science
01.2008
Skills
- Teaching, 10 years
- Business Requirements, 10 years
- Goal-oriented mindset
- Customer service
- Problem-solving
- Time management
- Phone etiquette
- Flexible schedule
- Data entry
- Store opening and closing
- Retail store operations
- POS system operations
- POS system operation
- Email marketing
- Policy and procedure adherence
- Event coordination
- Product promotions
- Promotional events
Certification
- First Aid/CPR Certified
- CM - Certified Manager Certification
- CPM - Certified Professional Manager
Languages
English
Full Professional
Timeline
Overnight Sales Associate
Speedway LLC
12.2020 - 09.2022
Store Manager
Dollar General
08.2011 - 08.2016
Assistant General Manager
Sonic Drive-In
05.2006 - 08.2020
Hypnotherapy/Hypnotherapist
University of metaphysical science
High school diploma or GED -
Florence High School