Gena Huggins
Josephine,TX
Summary
Dynamic Store Manager with a proven track record at Rack Room Shoes Inc., excelling in service excellence and effective problem resolution. Skilled in retail operations and employee training, I successfully enhanced customer satisfaction and drove sales through strategic merchandising and exceptional team leadership. Committed to fostering a positive shopping experience and optimizing inventory management.
Overview
39
39
years of professional experience
Work History
Store Manager
Rack Room Shoes Inc.
Rockwall, TX
08.2011 - 03.2026
- Directed daily operations to enhance customer experience and achieve sales targets.
- Managed inventory levels, ensuring optimal stock availability and minimizing losses.
- Trained and mentored staff on product knowledge and customer service best practices.
- Developed strategies to improve merchandising and drive store performance.
- Oversaw compliance with company policies, ensuring a safe and organized store environment.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Cosmetician /Retail Sales Associate
Albertsons Inc
Wylie, TX & Clearwater FL
02.1987 - 04.2004
- Provided personalized skincare consultations to enhance customer satisfaction and loyalty.
- Demonstrated proficiency in makeup application techniques, tailoring looks to individual client preferences.
- Educated clients on product usage and benefits, fostering informed purchasing decisions.
- Assisted in merchandising displays to promote featured products and maximize sales visibility.
- Streamlined inventory management processes, ensuring optimal stock levels of cosmetic products.
- Led promotional events to boost customer engagement and drive sales for new product lines.
- Delivered exceptional customer service by actively listening to client needs and finding solutions that met their unique requirements.
Education
High School Diploma -
Odessa High School
Odessa, MOSkills
- Service excellence
- Effective problem resolution
- Customer service management
- Proficient in task management
- Retail store operations
- Employee training
- Store operations management
- Retail quality assurance
Timeline
Store Manager
Rack Room Shoes Inc.
08.2011 - 03.2026
Cosmetician /Retail Sales Associate
Albertsons Inc
02.1987 - 04.2004
High School Diploma -
Odessa High School