Anthony Macomson
Greensboro,NC
Summary
Dynamic Store Manager with proven expertise in customer service, inventory management, and team leadership. Committed to enhancing operational efficiency and driving customer satisfaction through effective service initiatives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Store Manager
Mr Tire
626 Pembroke Rd
09.2024 - Current
- Supported operational efficiency and improved customer satisfaction through effective service initiatives.
- Acquired expertise in inventory management systems to enhance accuracy in stock level monitoring.
- Oversaw maintenance of store cleanliness and organization, enhancing customer experience and operational efficiency.
- Clarified customer inquiries and elevated shopping experiences through proactive engagement and support.
- Coordinated efforts with staff to ensure strict adherence to established company policies and procedures.
- Oversaw daily operations to guarantee efficient store functionality.
- Addressed customer complaints with urgency and professionalism to foster positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Supported recruitment and onboarding initiatives to enhance team performance and cohesion.
Store Manager
National Tire and Battery
Greensboro, NC
11.2021 - 09.2024
- Supported operational efficiency and improved customer satisfaction through effective service initiatives.
- Mastered inventory management systems to ensure precise stock level tracking.
- Guided new employees through training and mentorship programs to foster skill development and workplace adaptation.
Service Manager
National Tire and Battery
Greensboro, NC
11.2019 - 11.2021
- Led team in delivering exceptional customer service, enhancing client satisfaction and loyalty.
- Implemented process improvements to streamline operations, reducing service turnaround time significantly.
- Trained and mentored staff on best practices for tire installation and maintenance procedures.
- Managed inventory levels effectively, ensuring optimal stock availability to meet customer demand.
Automotive Technician
National Tire and Battery
Greensboro, NC
09.2012 - 11.2019
- Executed comprehensive diagnostics and repairs on automotive systems, ensuring peak vehicle performance and compliance with safety regulations.
- Performed regular maintenance services to enhance customer satisfaction through dependable service delivery.
- Analyzed technical issues through meticulous diagnostics using specialized equipment, facilitating streamlined troubleshooting procedures.
- Mentored junior technicians, fostering skill development and promoting best practices within the team.
Education
High School Diploma -
Grimsley High School
Greensboro, NC4 ASE Certifications - Automotive Service And Excellence
Guilford Technical Community College
Jamestown, North Carolina, NC09-2017
Skills
- Service excellence
- Analytical problem-solving
- Customer service expertise
- Organizational proficiency
- Training and mentoring
- Team leadership
- Outstanding communication skills
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- POS systems
Accomplishments
- Exceeded monthly store sales goals constantly.
- Managed a store that exceeded company expectations in every category during the coarse of my career.
- Supervised team of 8 to 10 staff members.
Certification
ASE certified in Engine Repair. A1
ASE certified in Steering and Suspension. A4
ASE certified in Electrical/Electronic Systems. A6
ASE certified in Engine Performance
Timeline
Store Manager
Mr Tire
09.2024 - Current
Store Manager
National Tire and Battery
11.2021 - 09.2024
Service Manager
National Tire and Battery
11.2019 - 11.2021
Automotive Technician
National Tire and Battery
09.2012 - 11.2019
High School Diploma -
Grimsley High School
4 ASE Certifications - Automotive Service And Excellence
Guilford Technical Community College