BRITANIA EDWARDS
North Lauderdale,FL
Summary
Customer-focused professional with expertise in hospitality and customer service, delivering exceptional experiences in fast-paced settings. Strong communicator with effective time management and multitasking skills. Enhances guest satisfaction and fosters repeat business through attention to detail and problem-solving capabilities.
Overview
6
6
years of professional experience
Work History
Owner & Professional Hairstylist
ADJUSTED CROWNS LLC
Fort Lauderdale, FL
04.2023 - Current
- Managed daily operations of an independent braiding business serving clients across Broward/Miami county, ensuring high-quality service and adherence to industry regulations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Developed and implemented effective marketing strategies to enhance brand visibility and customer engagement.
- Oversaw financial management, including budgeting, forecasting, and expense tracking for sustainability.
- Schedule appointments, process payments, and maintain client records.
Server
BRGRSTOP
Coconut Creek, Florida
09.2021 - 08.2025
- Demonstrated great multitasking skills by being the only opener 90% of my shifts, working 4-5 different positions simultaneously while maintaining high standards of accuracy and efficiency.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Trained new staff on best practices for guests, interactions, POS system usage, and restaurant policies.
- Resolved guest complaints, professionally and tactfully turning potentially negative experience into positive outcomes.
- Increased sales through selling high margin items and promotions consistently exceeding daily sales targets.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Youth Development Professional
BOYS AND GIRLS CLUB OF GALLUP
Gallup, USA
07.2020 - 06.2021
- Developed and led engaging programs aimed at foster personal growth, social skills and academic success for youth.
- Tailored activities to meet the needs of diverse age group, backgrounds, and abilities.
- Kept case files updated, accurate and aligned with requirements.
- Promoted positive behavior among youth by modeling healthy relationships, conflict resolution, and decision-making skills.
- Assisted with educational needs through tutoring and homework assistance.
- Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
- Collaborated with schools, families and local organizations to create a supportive network for use development.
- Organized community outreach, events and awareness of youth programs and foster relationships.
Server
CRACKER BARREL OLD COUNTRY STORE
Gallup, USA
11.2019 - 06.2021
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Managed multiple tables efficiently while taking and processing orders accurately.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
High School Diploma -
Tohatchi High School
Tohatchi, NMSkills
- Customer Service Excellence
- Effective Communication
- Time Management & Multitasking
- POS System Proficiency
- Team Collaboration
- Sales & Persuasion
- Leadership
- Conflict Resolution
- Strong Work Ethic
- Menu Memorization
- Adaptability
Timeline
Owner & Professional Hairstylist
ADJUSTED CROWNS LLC
04.2023 - Current
Server
BRGRSTOP
09.2021 - 08.2025
Youth Development Professional
BOYS AND GIRLS CLUB OF GALLUP
07.2020 - 06.2021
Server
CRACKER BARREL OLD COUNTRY STORE
11.2019 - 06.2021
High School Diploma -
Tohatchi High School