Britanny Avila
Horseshoe Bay,TX
Summary
Organized and dependable candidate with 10+ years of customer service experience. Knowledgeable in production and meeting deadlines. Very cooperative when working on a team or alone. Willingness to learn and accepting of criticism. Comfortable with driving company vehicles.
Overview
11
11
years of professional experience
Work History
Counselor
Camp Bow Wow
08.2023 - Current
- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
- Enhanced customer satisfaction by maintaining a clean, safe, and comfortable environment for dogs during their stay.
- Facilitated the integration of new dogs into daycare groups by carefully assessing compatibility with existing members and adjusting group dynamics as needed.
- Ensured timely feeding schedules were maintained for all dogs within the facility according to owner-provided instructions.
- Successfully operated shuttle services to transport campers to various locations, while managing time and safety to avoid accidents or delays.
- Managed promotional booth setup, creating attractive displays to draw in potential customers.
Cake Decorator
HEB Grocery Store
07.2013 - 07.2023
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Showcased strong time management skills by achieving consistent results in meeting strict deadlines when producing completed product.
- Proactively addressed any customer concerns or complaints, demonstrating a commitment to maintaining positive relationships and ensuring overall satisfaction.
- Trained new employees on cake decorating techniques, fostering a positive work environment and promoting skill development.
- Exhibited physical ability by moving, lifting and carrying heavy objects and materials daily.
Education
Bachelor of Science - Animal Science
Tarleton State University
Stephenville, TXSkills
- Customer service
- Teamwork
- Adaptability
- Deadline Management
- Communication
- Self-motivation
Languages
English
Spanish
Hobbies
- Hiking
- Reading
Timeline
Counselor
Camp Bow Wow
08.2023 - Current
Cake Decorator
HEB Grocery Store
07.2013 - 07.2023
Bachelor of Science - Animal Science
Tarleton State University
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