Britanny Avila
Horseshoe Bay,TX
Summary
Organized and dependable candidate with 10+ years of customer service experience. Knowledgeable in production and meeting deadlines. Very cooperative when working on a team or alone. Willingness to learn and accepting of criticism. Comfortable with driving company vehicles.
Overview
11
11
years of professional experience
Work History
Counselor
Camp Bow Wow
Spicewood, TX
08.2023 - Current
- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
- Enhanced customer satisfaction by maintaining a clean, safe, and comfortable environment for dogs during their stay.
- Facilitated the integration of new dogs into daycare groups by carefully assessing compatibility with existing members and adjusting group dynamics as needed.
- Ensured timely feeding schedules were maintained for all dogs within the facility according to owner-provided instructions.
- Successfully operated shuttle services to transport campers to various locations, while managing time and safety to avoid accidents or delays.
- Managed promotional booth setup, creating attractive displays to draw in potential customers.
Cake Decorator
HEB Grocery Store
Marble Falls, TX
07.2013 - 07.2023
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Showcased strong time management skills by achieving consistent results in meeting strict deadlines when producing completed product.
- Proactively addressed any customer concerns or complaints, demonstrating a commitment to maintaining positive relationships and ensuring overall satisfaction.
- Trained new employees on cake decorating techniques, fostering a positive work environment and promoting skill development.
- Exhibited physical ability by moving, lifting and carrying heavy objects and materials daily.
Education
Bachelor of Science - Animal Science
Tarleton State University
Stephenville, TXSkills
- Customer service
- Teamwork
- Adaptability
- Deadline Management
- Communication
- Self-motivation
Languages
English
Spanish
Hobbies
- Hiking
- Reading
Timeline
Counselor
Camp Bow Wow
08.2023 - Current
Cake Decorator
HEB Grocery Store
07.2013 - 07.2023
Bachelor of Science - Animal Science
Tarleton State University