Britany Beale
Melbourne Beach,FL
Summary
Driven, hard working and dedicated licensed aesthetician with 22 years of sales experience. Excel in customer service, team oriented and work well under pressure. Specialize in providing customized treatment plans for each client to achieve their optimum skin care goals. With extensive product knowledge and personalized plans I'm sure to have each client leave feeling more confident and beautiful.
Overview
2020
2020
years of professional experience
1
1
Certification
Work History
Server
Frigate’s Waterfront Bar & Grill
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Bartender/Server/Banquet Server & Bartender
Hilton Melbourne Beach Oceanfront
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
Server
Sweetwater Bar & Grill
05.2017 - 04.2019
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Bartender/Server
Hilton Palm Beach Airport
04.2019 - 09.2019
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Key Leader/FOH Coordinator Server/Bartender
Bonefish Grill
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, and product merchandising.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
Education
Facial Specialist
Elise Esthetic Institute
Longwood, FLBusiness
PBSC
Palm Beach GardensHigh School Diploma -
Lake Worth High School
Lake Worth, FLSkills
- Client service expertise
- Multitasking and organization
- Time management
- Attention to detail
- Client consultation
- Relationship building and management
- Scheduling
- Skin analysis
- Point of Sale Systems
- Sales and Promotion
- Cleaning
- Sanitation and sterilization
- Inventory
- Supply ordering
- Customized treatment plans
- Record keeping
- Anti-aging treatments
- Aromatherapy
- Sensitive skin care
- Chemical peel expertise
- Extractions proficiency
- Facials and microdermabrasion
- Back facials
- Waxing
- High-Frequency
- Galvanic Current
- Wood's Lamp
- Dermalogica
Certification
- Licensed Esthetician
Timeline
Bartender/Server
Hilton Palm Beach Airport
04.2019 - 09.2019
Server
Sweetwater Bar & Grill
05.2017 - 04.2019
Server
Frigate’s Waterfront Bar & Grill
Bartender/Server/Banquet Server & Bartender
Hilton Melbourne Beach Oceanfront
Key Leader/FOH Coordinator Server/Bartender
Bonefish Grill
Facial Specialist
Elise Esthetic Institute
Business
PBSC
High School Diploma -
Lake Worth High School
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