Britany Castro-Contreras
Madison,Wisconsin
Summary
Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
Work History
House Keeping Room Inspector
AC Marriott Hotel
06.2018 - Current
- Promoting customer satisfaction through exceptional service and maintaining outstanding hotel accommodations
- Focuses on completing all tasks quickly and with high quality standards in mind
- Accommodates customer needs at all times
- Organized, diligent, and skilled in handling multiple cleaning and repair projects at the same time
- Trains staff to clean rooms in an efficient manner according to established standards or partners with an external vendor to ensure staff is trained properly
- Accomplishments include the ability to give my manager the opportunity to see my worth as an employee by doing more than expected on a daily basis.
- Trained and mentored new staff on cleaning and safety protocols.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Managed laundry sorting, washing, drying, and ironing.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Cleaning Crew Supervisor
Jani King
08.2019 - 10.2023
- Performing cleaning duties to maintain building r in a clean and orderly manner, including common areas.
- Working conscientiously, meeting deadlines, and following instructions and directions with minimal supervision
- Remaining alert, courteous, and helpful to guests and co-workers at all times
- Following all company and brand standards in providing daily service, including guest room cleaning for occupied rooms and checkout service for departed rooms.
Education
N/A - Hospitality Specialist/ Assistant
Madison Area Technical College
Madison, WIJames Madison Memorial Highschool
06.2022
Skills
- Team Supervision
- Positive attitude
- Attention to detail
- Hotel and Hospitality Knowledge
- Performing Room Inspections
- Staff Training
- Housekeeping knowledge
- Active listening
- Time management
- Decision-making abilities
- Organizational skills
- Ordering Cleaning Supplies
- Stock Planning
- Clear Communication
- Sorting and Washing Laundry
- Bilingual
- Always Willing to learn new things
- Critical Thinking
- Computer literacy
Timeline
Cleaning Crew Supervisor
Jani King
08.2019 - 10.2023
House Keeping Room Inspector
AC Marriott Hotel
06.2018 - Current
N/A - Hospitality Specialist/ Assistant
Madison Area Technical College
James Madison Memorial Highschool