ANGELINA GARCIA
MESA
Summary
Dedicated professional with a strong motivation to learn and grow, ready to contribute to company values. Communicative with several years of experience maintaining high level of hospitality, professionalism, and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses.
Overview
4
4
years of professional experience
Work History
Front Desk Agent & House Keeping Supervisor
Hilton Garden Inn
Tempe
04.2024 - 04.2025
- Company Overview: A business-casual environment.
- As Guest Service Agent at Hilton Garden Inn, I am delivering exceptional hospitality to our guests. Responsibilities include greeting and checking in/out guests, handling reservations and inquiries, processing payments, and providing information about hotel amenities and local attractions. I ensure guest satisfaction by responding promptly to requests and resolving issues efficiently. Building lasting memorable connections in short periods following the guests stay, so guests want to return.
- As a House Keeping Supervisor, I am proud to take leadership of my department. I am documenting all of the paperwork for each day. Inspecting each of the hotel rooms, public areas, & communicating with our maintenance team to make sure every aspect of the hotel gets fixed if need be.
Front Desk Agent
JW Marriott Camelback Inn Resort & Spa
Scottsdale
04.2024 - 12.2024
- Company Overview: A luxury business environment.
- As a Guest Service Agent at JW C.B.I., I am delivering exceptional customer service to our guest. Responsibilities include greeting and checking in/out our guest, handling reservations and inquiries, processing payments, and providing assistance and information about our hotel. I ensure guest satisfaction by responding promptly to requests and resolving issues efficiently. Building lasting memorable connections in short periods following the guests stay, so guests want to return.
Seasonal Beauty Associate
Ulta Beauty
Tempe
09.2022 - 12.2022
- As a Beauty Advisor I was a passionate team player, dedicated to helping customers discover their inner beauty. Responsibilities include providing personalized beauty consultations, enhancing shopper experience and fostering brand loyalty through personalized consultations. Recommending products and skincare solutions, demonstrating makeup techniques, and ensuring a welcoming and organized store environment. Stocking shelves, processing transactions accurately, and maintaining product knowledge.
Associate
Designer Shoe Warehouse
Tempe
01.2022 - 07.2022
- As a Sales Associate at DSW I was delivering exceptional customer service and creating a positive shopping experience for our customers. Responsibilities include assisting customers in finding the perfect footwear and accessories, ensuring merchandise is neatly displayed and organized on the sales floor, processing transactions accurately, and maintaining a clean and inviting store environment.
Manager
Carl's Jr
Mesa
01.2021 - 12.2021
- Trained and mentored staff, fostering a supportive team environment that enhanced productivity and reduced employee turnover. Assist customers in the in-store/drive through process. Main duties include ringing up sales, bagging items, requesting price checks, honoring coupons, collecting payment and giving appropriate change. Exceptional customer service. Restock shelves, counting inventory, keeping areas clean and organized.
Seasonal Associate
Party City
Mesa
09.2021 - 11.2021
- Enthusiastic and customer-focused responsibilities include providing exceptional customer service, stocking shelves, maintaining store cleanliness, and processing transactions accurately. Always with a friendly demeanor, excellent communication skills, and a passion for creating memorable customer experiences even in a fast-paced environment. Overall enjoy helping others celebrate special occasions.
Education
West Wood High School
Mesa, United States05-2022
Skills
- Quick learner
- Guest services
- Payment processing
- Reservation management
- Customer relationship management
- Conflict resolution
- Team leadership
- Inspection procedures
- Housekeeping oversight
- Time management
- Communication skills
- Sales proficiency
- Problem solving
- Attention to detail
- Inventory management
- Office management
- Guest reception
- Nightly audits
- Hospitality management
- Invoicing and billing
- Record keeping
- Reliability
- Crisis management
- Multitasking Abilities
- Team supervision
- Upselling techniques
Timeline
Front Desk Agent & House Keeping Supervisor
Hilton Garden Inn
04.2024 - 04.2025
Front Desk Agent
JW Marriott Camelback Inn Resort & Spa
04.2024 - 12.2024
Seasonal Beauty Associate
Ulta Beauty
09.2022 - 12.2022
Associate
Designer Shoe Warehouse
01.2022 - 07.2022
Seasonal Associate
Party City
09.2021 - 11.2021
Manager
Carl's Jr
01.2021 - 12.2021
West Wood High School