Britany Cruz-Lopez

• Processed customer transactions efficiently, ensuring accuracy in cash handling and register operations.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Maintained clean and organized checkout area, enhancing overall dining experience for customers.
• Assisted in training new cashiers on register procedures and customer interaction protocols.

Consistently met and exceeded sales expectations through effective implementation of strategies. Greeted customers warmly, enhancing overall shopping experience. Managed cash deposits accurately, maintaining financial integrity. Helped customers assemble furniture and facilitated transportation of items to vehicles.

• Ensured compliance with company policies while supervising daily operations.
• Mentored new staff on sales techniques and customer service excellence.
• Worked alongside management to develop initiatives aimed at boosting store sales.
• Optimized inventory management practices, reducing discrepancies and maintaining appropriate stock levels.

• Oversaw store operations while supervising staff as key holder in retail setting.
• Provided outstanding customer service, addressing and resolving issues promptly.
• Completed cash handling duties, managing opening and closing store processes.
• Optimized inventory organization and merchandise displays to boost customer engagement.

• Greeting and providing excellent customer service. Ringing up customers. Styling customers with jewelry and complimenting pieces. Fixing up and keeping the store every day.

• Managed a team of servers, ensuring smooth service and customer satisfaction.
• Trained new staff on menu knowledge and service standards.
• Resolved customer complaints and conflicts in a professional and efficient manner.
• Implemented new strategies to increase sales and improve customer Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies. serving the customers and making sure they were happy.
• Offering specials on the menu and implementing the highest level of customer service. training others on how to be a server

• Managed team schedule and delegated tasks to ensure smooth operations.
• Provided training and support to team members to enhance performance.
• Resolved customer complaints effectively to maintain high levels of satisfaction.
• Implemented cost-saving measures that improved efficiency and profitability of shifts.
• Packaged the Togo orders and managed the team meetings.

• Monitoring the store when the general manger was not present. Putting together furniture and helping the customer out on the car. Ringing up customers and displaying great customer service. Doing inventory and stocking and the shelves with merchandise.

• Assisted customers in selecting merchandise, enhancing overall shopping experience.
• Maintained visual merchandising standards to align with brand guidelines.
• Processed transactions accurately using point-of-sale system, ensuring customer satisfaction.
• Collaborated with team members to achieve daily sales goals and improve store performance.
• Handled inventory management tasks, including restocking and organization of merchandise displays.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

• Implemented upselling techniques to increase customer average purchase value by 20%.
• Consistently achieved monthly sales targets through effective communication and product knowledge.
• Provided exceptional customer service resulting in a 95% customer satisfaction rating.
• Collaborated with team to create visual displays that increased product visibility and sales.

Maintained accurate cash handling practices alongside a tidy work environment. Rearranged weekly schedules to enhance staff productivity. Supervised store activities during owner absences, upholding service quality.