Britany Ferguson
Bear,DE
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, notably at Triple AAA, where I leveraged strong communication and discrepancy investigation skills. Excelled in high-pressure environments, achieving significant efficiency improvements. Demonstrated reliability and a knack for maintaining positive customer relationships while ensuring operational excellence.
Hardworking inventory professional with 3 years of experience in the field. Adept at coordinating paperwork, completing counts and maintaining documentation. Looking for a challenging role with room for advancement.
Experienced in purchasing, auditing and reporting. Knowledgeable about inventory needs and standards in the industry.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
Waffle House
598 W Main Street Middletown Delaware, 19709
01.2014 - 02.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Food Artist
Subway
426 East Main Street, Middletown, DE 19709
02.2015 - 12.2015
- Streamlined processes for faster project turnaround while maintaining exceptional attention to detail.
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Assisted customers in choosing menu items by providing food complementing information.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
- Prepared and presented food in compliance with health and safety guidelines.
Cashier Team Lead
Dairy Queen Grill & Chill
802 Kohl Ave, Middletown Delaware
03.2015 - 01.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted customers by answering questions and fulfilling requests.
Picker
Amazon
560 Merrimack Ave, Middletown, DE 19709
05.2016 - 03.2017
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Used RF scanners to track orders and verify accuracy.
- Verified proper labeling and identification on all orders before shipment.
- Developed strong relationships with coworkers through effective teamwork, contributing to a positive work environment that fostered high productivity levels.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
Packer
WarpEx (Ohmyzip Delaware Center)
New Castle, DE
04.2017 - 12.2017
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Completed daily orders with expert picking and packing of shipments.
- Ensured timely completion of orders through effective time management and multitasking skills.
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
- Inspected items to identify discrepancies and damages and reported to supervisor.
Roadside Assistance Dispatcher
Triple AAA
1201 Churchmans Road, Newark Delaware 19713
04.2018 - 11.2018
- Coordinated alternative transportation options for customers when necessary, such as taxis or rental cars.
- Updated internal databases with detailed notes regarding each call handled, allowing for seamless follow-up if needed.
- Managed high call volume while remaining calm and professional, ensuring accurate information was relayed to all parties involved.
- Streamlined communication between drivers, dispatchers, and service providers for improved efficiency.
- Utilized GPS technology to accurately locate stranded motorists for faster response times.
- Enhanced customer satisfaction by providing timely and efficient roadside assistance services.
- Effectively communicated insurance coverage details to customers experiencing a breakdown or accident situation.
- Assisted motorists with various vehicle issues such as flat tires, dead batteries, and lockouts, helping them get back on the road quickly.
Inventory Coordinator
Atlas Van Lines
Carrollton, TX
03.2019 - 09.2023
- Resolved discrepancies between physical counts and electronic records through thorough investigation and reconciliation efforts.
- Reduced stock discrepancies by diligently investigating variances and resolving issues promptly.
- Improved inventory accuracy by conducting regular audits and implementing an efficient tracking system.
- Performed full inventory counts every [Number] days.
- Trained new employees on proper inventory procedures, ensuring consistency in processes across the team.
- Performed data entry and completed proper paperwork.
- Managed vendor relationships to ensure timely deliveries of high-quality products at competitive prices.
Education
No Degree - Finance
Kennesaw State University
Kennesaw, GA01.2025
High School Diploma -
Wilmington Job Corp
9 Vandever Ave Wilmington Delaware 02.2017
Skills
- Warehouse Organization
- Discrepancy investigations
- Stock replenishment
- Warehouse Operations
- Strong multitasking
- Patience and understanding
- Reliability and punctuality
- Stress Tolerance
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- strong communication
- dependable
Certification
In the year 2017 along with my High School Diploma I have attained my certifications in microsoft 365 which includes Excel, Powerpoint, Outlook, Microsoft word.
I have also attained my certification through John Hopkins college as an Healthcare It Specialist.
Timeline
Inventory Coordinator
Atlas Van Lines
03.2019 - 09.2023
Roadside Assistance Dispatcher
Triple AAA
04.2018 - 11.2018
Packer
WarpEx (Ohmyzip Delaware Center)
04.2017 - 12.2017
Picker
Amazon
05.2016 - 03.2017
Cashier Team Lead
Dairy Queen Grill & Chill
03.2015 - 01.2016
Food Artist
Subway
02.2015 - 12.2015
Server
Waffle House
01.2014 - 02.2015
No Degree - Finance
Kennesaw State University
High School Diploma -
Wilmington Job Corp