Britany Gomez Gonzalez
Orlando
Summary
Dynamic sales professional with a proven track record at Walt Disney World, excelling in customer engagement and employee training. Recognized for outstanding service, receiving multiple accolades for guest satisfaction. Skilled in effective communication and problem-solving, I consistently enhance the guest experience while managing cash and merchandise efficiently.
Overview
9
9
years of professional experience
Work History
Full Time Sales / Trainer
Walt Disney World
Orlando
11.2018 - Current
- As a sales associate at Walt Disney's Epcot resort, I am the first person guests see.
- I Work in one of eight possible locations at the park entrance including both inside and outside locations.
- Responsibilities include greeting guest, helping them make selections, using merchandise locating software, and stocking.
- Handle guest packages, handle cash, work with rental sales, maintain both rental and store upkeep.
Floor Staff
Regal Entertainment Group
Kissimmee
11.2016 - 11.2018
- As a floor staff member with Regal, I am the face of the company. The first person a guest sees, interacts with, and the last person they see or interact with.
- My main responsibility is to provide a warm, friendly, and professional environment for all guests.
- Duties include cash handling, ticket sales, food sales and preparation, as well as building maintenance and cleaning.
- Received over thirty comment cards and all have been extremely positive.
- Constantly praised by management for guest service skills.
- Awarded Star Performer of the Month three times.
Education
Associates Degree - General Studies
Valencia College
Kissimmee, FL04.2018
Graduated with Honors -
Osceola High School
Kissimmee, FL05.2015
Skills
- Employee training
- Time management
- Problem solving
- Effective communication
- Customer engagement
- Product knowledge
Volunteer Experience
Give Kids the World, Kissimmee, FL, Volunteer for over five years, trained in over thirty volunteer positions including Ride Operation, Spa Management, Event Coordination, and Pool Attendant.
Timeline
Full Time Sales / Trainer
Walt Disney World
11.2018 - Current
Floor Staff
Regal Entertainment Group
11.2016 - 11.2018
Associates Degree - General Studies
Valencia College
Graduated with Honors -
Osceola High School
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