Nataly Rodríguez
San Juan,TX
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Experienced Shift Lead with proven background in managing team operations, improving productivity, and ensuring customer satisfaction. Strengths include strong leadership skills, ability to multitask and adapt quickly to changing situations. Previous roles demonstrate impact in fostering cohesive teams, implementing process improvements and maintaining high standards of service.
Overview
2
2
years of professional experience
2022
2022
years of post-secondary education
Work History
Full time Shift Lead
Dutch Bros coffee
Alamo, Texas
01.2024 - 09.2025
- Trained new staff on coffee preparation and customer interaction standards.
- Oversaw daily operations to maintain cleanliness and safety in the workspace.
- Assisted customers with orders, providing recommendations based on preferences.
- Resolved customer complaints swiftly to maintain a positive service environment.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Completed opening and closing duties to facilitate business operations.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Handled cash register transactions accurately while providing excellent customer service.
- Responded to customer inquiries and complaints in a professional manner.
- Resolved customer complaints and reported issues to senior management.
- Supervised staff during shift changes and ensured transition went smoothly.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Coached team members to increase productivity and reduce workplace accidents.
- Supervised and led employees to maintain productivity and customer service levels.
- Trained new employees on company policies, procedures, and job duties.
- Provided guidance and support to other team members as needed.
- Assisted in the training of new employees.
- Conducted regular team meetings to share updates and encourage collaboration.
Cashier
Wingstop Restaurant
Donna, Texas
07.2024 - 02.2025
- Processed customer transactions accurately and efficiently at fast-paced restaurant.
- Maintained cleanliness and organization of checkout area throughout shifts.
- Assisted customers with menu inquiries and provided recommendations on food items.
- Handled cash, credit, and digital payments securely while following procedures.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Built and maintained productive relationships with employees.
- Processed customer payments quickly and returned exact change and receipts.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Education
Donna North High School
Donna, TexasSkills
- Cash handling
- Customer service
- Conflict resolution
- Team coordination
- Time management
- Performance coaching
- Attention to detail
- Effective communication
- Problem solving
- Leadership skills
- Daily reporting
- Coaching and mentoring
- Work delegation
- Team motivation
- Staff development
- Shift leadership
- Production leadership
- Employee training
- Guest service
- Workplace safety
- Staff supervision
- Knowledge sharing
- Staff motivation
- Employee attendance monitoring
- Positive attitude
- Client service
- Staff training and development
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Cashier
Wingstop Restaurant
07.2024 - 02.2025
Full time Shift Lead
Dutch Bros coffee
01.2024 - 09.2025
Donna North High School