Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sophia Aregullin

College Station,TX

Summary

Results-driven Shift Lead known for unparalleled productivity and efficiency in task completion. Skilled in team leadership, schedule management, and conflict resolution. Excel at communication, problem-solving, and adaptability to ensure smooth operations and team cohesion. Experienced Shift Lead with proven background in managing team operations, improving productivity, and ensuring customer satisfaction. Strengths include strong leadership skills, ability to multitask and adapt quickly to changing situations. Previous roles demonstrate impact in fostering cohesive teams, implementing process improvements and maintaining high standards of service. Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.

Overview

3
3
years of professional experience

Work History

Full Time Shift Lead

Miniso
College Station, TX
05.2024 - Current
  • Provide customer-focused service; welcome customers, and resolve both employee and customer queries and complaints; ensure all team members are upholding the customer service standard.
  • Train, develop, and coach team members; ensure accountability and compliance of all members.
  • Ensure all employees are compliant with company policies: operational, human resources, loss prevention, and health and safety.
  • Perform and supervise daily procedures, such as handling shipments, merchandising, and cashier duties.
  • Check and respond to store emails, and complete assigned tasks and requests; maintain professional correspondence with respective departments.

Stylist

Windsor Fashions
College Station, TX
01.2024 - 06.2024
  • Directing fashion consultations at Windsor.
  • Proficient in cutting-edge styling methods.
  • Managed intricate customer requests.
  • Elevated client satisfaction by applying advanced styling techniques. Pioneered innovative styling strategies to set market trends.
  • Pioneered innovative styling strategies to set market trends.

Sales Floor Assistant

JCPenney
College Station, TX
03.2023 - 09.2023
  • Boosted sales through strategic merchandise placement, and visual detailing.
  • Implemented inventory processes to ensure stock integrity and prevent shrinkage.
  • Enhanced customer service by actively resolving issues and demonstrating WORTH behaviors.
  • Boosted store efficiency by optimizing stockroom layout and merchandise flow.
  • Enhanced product visibility and accessibility, ensuring meticulous floor presentation.
  • Provided comprehensive training to new hires, fostering a collaborative team environment.
  • Implemented strategic merchandise displays to maximize customer engagement and sales.
  • Eagerly tackled customer queries, boosting satisfaction and loyalty through proactive service.

Cashier/Sales Associate

JCPenney
College Station, TX
12.2021 - 03.2023
  • Provided superior customer service, enhancing client satisfaction.
  • Boosted sales through promotional programs.
  • Handled checkout operations efficiently, ensuring smooth transactions.
  • Maintained inventory accuracy through meticulous management.
  • Implemented safety measures, reducing shrinkage incidents.
  • Boosted sales by promoting key programs, enhancing customer engagement, and satisfaction.
  • Managed inventory and checkout standards, ensuring accuracy and efficiency in operations.
  • Supported team members in high-traffic periods, ensuring smooth checkout experiences.

Education

High School Diploma -

A&M Consolidated High School
College Station, TX
05-2023

Skills

  • Retail
  • Product Display Management
  • Cashiering
  • Cash handling
  • Planograms
  • Pricing
  • Packaging
  • Sales
  • POS negotiation
  • Customer service
  • Retail Management
  • Inventory Management
  • Marketing
  • Stocking
  • Leadership
  • Employee relations
  • Assistant Manager experience
  • Visual merchandising
  • Visual display
  • Microsoft

Timeline

Full Time Shift Lead

Miniso
05.2024 - Current

Stylist

Windsor Fashions
01.2024 - 06.2024

Sales Floor Assistant

JCPenney
03.2023 - 09.2023

Cashier/Sales Associate

JCPenney
12.2021 - 03.2023

High School Diploma -

A&M Consolidated High School
Sophia Aregullin