Ewan Graves
El Paso
Summary
Dynamic shift lead with 4+ years of experience in team training, conflict resolution, and inventory management. Known for implementing safety protocols and fostering a collaborative team environment to enhance service quality and operational efficiency.
Overview
6
6
years of professional experience
Work History
Full Time Shift Lead
Dutch Bros
El Paso
11.2022 - Current
- Trained new team members in beverage preparation and customer service, ensuring adherence to quality standards.
- Managed inventory levels and organized stock, improving product availability and reducing downtime.
- Implemented safety protocols to maintain a clean and safe work environment.
- Resolved customer inquiries and complaints, contributing to improved customer satisfaction ratings.
- Monitored equipment functionality and reported maintenance needs promptly.
- Responded to customer inquiries and complaints in a professional manner.
- Performed opening and closing procedures such as setting alarm systems, counting money.
Courtesy Clerk
Albertsons
El Paso
08.2020 - 09.2022
- Maintained cleanliness and organization in checkout and store areas.
- Bagged groceries efficiently while ensuring product safety and quality.
- Collaborated with team members to restock shelves and displays regularly.
- Engaged with customers to enhance their shopping experience and address concerns.
- Trained new staff on store policies, procedures, and customer service standards.
- Oversaw collection shopping carts from parking lot to maintain clean, organized area.
- Directed customers to product locations throughout store to help find requested items.
- Maintained cleanliness of checkout area by sweeping floors and wiping down counters.
Education
High School Diploma -
Eastwood High School
El Paso, TX06-2023
Master of Arts - Education, Therapy, Technology and Performance
Rocky Mountain College Of Art And Design
Lakewood, CO03-2026
Skills
- Customer service
- Employee training
- Project management
- Team collaboration
- Stock oversight
- Conflict resolution
- Staff motivation
- Work delegation
- Shift leadership
- Team leadership
Timeline
Full Time Shift Lead
Dutch Bros
11.2022 - Current
Courtesy Clerk
Albertsons
08.2020 - 09.2022
High School Diploma -
Eastwood High School
Master of Arts - Education, Therapy, Technology and Performance
Rocky Mountain College Of Art And Design