Summary
Overview
Work History
Education
Skills
Timeline
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Kathrine Pulido

Stockton,CA

Summary

Dynamic and proactive professional with a strong background in customer service and team building at Dutch Bros. Recognized for enhancing team productivity and fostering collaboration. Bilingual communicator skilled in problem-solving, dedicated to creating positive customer experiences while maintaining high operational standards. Committed to mentoring and developing team members for success.

Overview

4
4
years of professional experience

Work History

Full Time Shift Lead

Dutch Bros
Stockton And Sacramento , CA
02.2022 - Current
  • Coached team members to enhance productivity and minimize workplace accidents.
  • Evaluated employee performance, delivering tailored feedback and recognition.
  • Mentored staff through constructive suggestions to elevate job performance.
  • Maintained store appearance by cleaning, stocking shelves, and organizing merchandise displays.
  • Provided guidance and support to team members to foster collaboration.
  • Engaged customers through effective interpersonal skills to enhance satisfaction.
  • Assisted in training new employees to ensure a smooth onboarding process.
  • Collaborated within teams to create a more productive work environment.

FC Associate

Amazon
Stockton, CA
02.2022 - 08.2022
  • Maintained cleanliness of store by sweeping floors, taking out trash, dusting shelves.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Ensured that all products were properly labeled according to company standards.
  • Labeled boxes and placed in outbound collection areas.
  • Operated forklift and pallet jack to transport heavy loads.

Crew Member

Little Caesars
Stockton, CA
06.2021 - 06.2022
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.Took orders, prepared meals and collected payments.

• Kept kitchen, counter and dining areas cleaned and sanitized.

• Collaborated with team members to complete orders.

• Worked well with teammates and accepted coaching from

management team.

Education

Bachelor of Science - Criminal Justice

California State University, Sacramento
Sacramento, CA
05-2025

Skills

  • Customer service
  • Team building
  • Effective communication
  • Bilingual
  • Solid problem solver
  • proactive

Timeline

Full Time Shift Lead

Dutch Bros
02.2022 - Current

FC Associate

Amazon
02.2022 - 08.2022

Crew Member

Little Caesars
06.2021 - 06.2022

Bachelor of Science - Criminal Justice

California State University, Sacramento