Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cassandra Madrigal

Sunnyvale,CA

Summary

Dedicated and experienced Shift Lead with a strong commitment to delivering exceptional service in the fast-paced environment of Dutch Bros. Skilled in team leadership, customer service, and operational management. Currently pursuing an Associate's degree while excelling in a full-time leadership role. Demonstrated ability to maintain high standards of quality, speed, and service while fostering a positive work environment

Overview

4
4
years of professional experience

Work History

Full Time Shift Lead

Dutch Bros
La Quinta, CA
12.2020 - Current
  • Promoted from part-time to full-time Shift Lead within 6 months of employment.
  • Supervised and trained new employees, ensuring adherence to company standards and procedures.
  • Maintained store cleanliness and organization, including stocking shelves and ensuring merchandise display.
  • Implemented safety protocols to ensure a secure work environment for staff and customers.
  • Provided professional and efficient customer service, handling inquiries and complaints with professionalism.
  • Managed cash register transactions accurately and efficiently.
  • Reviewed daily sales reports and monitored financial performance metrics to optimize operations.
  • Facilitated opening and closing procedures, including setting alarm systems and cash management.
  • Led and motivated team members to achieve productivity and customer service goals.
  • Checked orders for quality and completeness, ensuring customer satisfaction.
  • Fostered positive working relationships with colleagues and management.

Education

La Quinta High School
La Quinta, CA
05-2021

Skills

  • Performance Improvement
  • Operations Monitoring
  • Industry Expertise
  • Team motivation
  • Loss Prevention
  • Regulatory Compliance
  • Leadership and team management
  • Customer service excellence
  • Operational efficiency
  • Training and development
  • Cash handling and financial management
  • Attention to detail
  • Communication and interpersonal skills
  • Problem-solving
  • Staff Motivation
  • Shift checklists

Languages

English
Native/ Bilingual

Timeline

Full Time Shift Lead

Dutch Bros
12.2020 - Current

La Quinta High School

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Cassandra Madrigal