Dimitri Brown
Olathe
Summary
Dedicated Shift Lead with a strong focus on customer service, employee training, and conflict resolution. Proven ability to implement process improvements and enhance team performance in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Full-Time Shift Lead
Dutch Bros Coffee
Olathe, KS
08.2023 - 01.2026
- Supervised daily operations to ensure high-quality service and product consistency.
- Trained and mentored team members on customer service best practices and operational procedures.
- Implemented process improvements that enhanced speed of service during peak hours.
- Resolved customer concerns efficiently, maintaining a positive brand reputation.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Kept employees operating productively and working on task to meet business and customer needs.
Kennel Worker
Cedar Creek Pet Hospital
Olathe, KS
03.2022 - 01.2023
- Provided daily care for animals, ensuring cleanliness and comfort in facilities.
- Monitored animal behavior and reported any concerns to veterinary staff promptly.
- Improved kennel cleanliness by maintaining a strict schedule of sanitation and disinfection procedures.
- Ensured animal safety with proper handling techniques and adherence to facility guidelines.
- Cared for physical and psychological needs of animals with regular walks and playtime.
Education
High School Diploma -
Raymore-Peculiar High School
Raymore, MO05-2020
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Workplace safety
- Conflict resolution
- Rules enforcement
- Staff motivation
- Performance improvement
- Coaching and mentoring
- Inventory management
- Daily reporting
Timeline
Full-Time Shift Lead
Dutch Bros Coffee
08.2023 - 01.2026
Kennel Worker
Cedar Creek Pet Hospital
03.2022 - 01.2023
High School Diploma -
Raymore-Peculiar High School